The Business of AI
AI is our Business. Looking at how businesses are using AI to build services and tools, transforming organisations and delighting consumers. We explore the different types of businesses that are emerging and find out how they are using AI technology. UKAI is the trade association for AI businesses in the UK. The show is hosted Tim Flagg, AI entrepreneur and chief executive of UKAI. Featuring business leaders, policymakers, authors, politicians and entrepreneurs. Join us to learn how to build your AI business.
The Business of AI
4. From Gaming to AI Avatars: How SKC Games Is Reinventing Customer Experience with Ethical AI
What if the future of customer service, retail, heritage, and hospitality was powered by emotionally intelligent AI avatars? In this fascinating episode, we talk to Asa and Babita from SKC Games, the innovative team behind AI characters that are transforming industries, starting with a video game prototype and evolving into powerful, multilingual digital assistants.
Discover how SKC Games uses AI to create deeply personalised, emotionally resonant experiences that serve customers with empathy in different languages, while protecting user privacy, ensuring historical accuracy, and putting ethics and trust at the heart of their business model. From AI-powered versions of Alan Turing and Queen Eleanor of Castile, to avatars helping museum-goers, hotel guests, and shoppers in real time, their approach shows how AI can supercharge user engagement and economic opportunity.
You’ll learn:
- How businesses can use AI to create scalable yet intimate customer interactions
- The importance of ethical data sourcing, transparency, and shared value in AI models
- Why personalisation and multilingual AI will define the next wave of customer experience
- How to future-proof your business by building trust, not just tools
If you're interested in the real business of AI, this episode is packed with practical insight and a preview of where smart, responsible innovation is heading.
AI is our Business.
UKAI is the Trade Association for AI businesses across the UK. Join us, ukai.co