Behind The Chain
I've spent the last decade as a headhunter, partnering with some of the world’s largest and most influential companies & brands, I've had a front-row seat to the mechanics behind how businesses are built—from their leadership structures and talent strategies to their operational models and cultural DNA.
What’s always fascinated me is that while every company might aim for growth and innovation, how they get there varies dramatically depending on the industry they’re in. The way a cutting-edge eCommerce brand scales is worlds apart from how a legacy Logistics provider evolves or how a high-street Retail giant adapts to digital transformation. These intricacies are often overlooked, yet they shape the way industries function, grow, and impact the wider world.
Through countless conversations with Founders, Executives, and hiring managers, I began to see patterns—and differences—that sparked a deeper curiosity: What makes each of these arenas tick? What challenges do they face behind the scenes? How do the people at the helm make decisions that ripple across the economy, employment, and society at large?
That’s why I launched Behind the Chain.
This podcast is a place where we unpack the business models, leadership mindsets, and industry dynamics that define different sectors—from eCommerce to healthcare, manufacturing to fintech, and beyond. I sit down with the operators, thinkers, and builders who are in the trenches, bringing their stories to light so we can better understand how industries really work behind the chain of command, decisions, and outcomes.
It’s part curiosity, part professional obsession—and 100% driven by a desire to uncover the layers of business that often go unseen.
Whether you're a Founder, CEO, aspiring Execuitive OR simply fascinated by the architecture of business, Behind the Chain offers a rare lens into what it really takes to build and scale in today’s ever-changing landscape.
Behind The Chain
Luxury Global Delivery Solutions, Like You’ve Never Seen: Mitul Shah
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Join us on Behind The Chain for episode #14, with Special Guest Mitul Shah, Ex Leader at Harrods!
Recently departed his role as an accomplished General Manager of luxury and white-glove delivery operations at Harrods, recognised for leading high-performance teams and delivered exceptional service to ultra-high-net-worth (UHNW) clients. He built frameworks that are different to many other Logistics companies - Mitul took cross-border and international freight shipping to a another dimension!
He specialised in managing his large operational teams of over 600 people, to be prepared for and communicate every outcome of world-class delivery at a global level, with very niche clientele!
Joey & Mitul chat around the pillars of:
• How did Mitul start working in such a niche area of Logistics and with some of the most wealthiest clientele?
• How did he build and evolve a sustainable logistics solution to some of the most remote places on the planet?
• What impact did technology have within the solutions & where is it heading next?
• What’s next for him - are there any personal projects or goals that await?
Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.
Listen & Enjoy.
Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast
Sponsors:
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com