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What One Thing?
One business. One lesson. Every week.
Real businesses. Real stories. Real-time.
What One Thing? is the straight-talking weekly podcast for growing UK businesses with a team who are on the move — building, scaling, and figuring it out as they go.
Join co-hosts Hayley Baxter (Corbar Accounting) and Phil Davenport (Affirm IT) as they chat with fellow business owners and share their own lessons from the journey — the things they wish they'd known, the wins, the wobbles, and the one thing that made the biggest difference.
Each episode is 15–25 minutes of real-world insight, a few laughs, and practical takeaways to help you grow a better business — without the fluff.
🎙️ Expect:
- Honest interviews with business owners on the grow
- Topic episodes on key business challenges
- Straight answers, no jargon
- One clear lesson, every week
👀 Also on YouTube — because yes, it’s filmed too.
📍 Based in Derbyshire, speaking to businesses across the UK.
New episodes every week — follow to catch the next one.
What One Thing?
09 From Failing Salon to Thriving Business: Kelly Shaw’s Journey to Leadership & Growth
In this episode of What One Thing, hosts Phil Davenport and Hayley Baxter are joined by Kelly Shaw, entrepreneur, salon owner, and business coach.
Kelly shares her remarkable journey from working in luxury spas across the globe to buying a struggling local salon and transforming it into a thriving, sustainable business.
Her story highlights the realities of entrepreneurship: the risks of over-reliance on one client, the difficulties of leading a team, and the moment she realised that true success required stepping away from day-to-day operations to focus on leadership and culture.
Listeners will gain insights into:
- Managing the highs and lows of business ownership
- The role of coaching in building resilience and clarity
- How to balance profitability with team and client satisfaction
- Why understanding your numbers is non-negotiable
- The critical difference between managing and leading
Kelly also reveals her one thing every business owner should focus on to strengthen their business from the inside out.
📌 Connect with Kelly Shaw
Tel. 07872 315588
Email. hello”kellyshaw.co.uk
Web. www.kellyshaw.co.uk
Instagram. https://www.instagram.com/iamkellyshaw/
Facebook. https://www.facebook.com/kellyshawme
LinkedIn. https://www.linkedin.com/in/kellyshawme/
If you enjoy the podcast, please follow, rate, and share with business leaders in your network.
Connect with Phil and Hayley
👇 CONNECT WITH US:
🔹 Hayley Baxter on LinkedIn: / hayley-baxter-
🔹 Corbar Accounting: https://corbar.uk/
📸 Instagram: /iamhayleybaxter/
🔹 Phil Davenport on LinkedIn: / phil-davenport-affirmit
🔹 Affirm IT Services: https://affirmit.co.uk/
🎧 Listen on your favourite platform: What One Thing?
Kelly's Bio
Kelly Shaw brings over 30 years of industry experience, having excelled as a Spa Director for renowned luxury groups like The Four Seasons and Shangri-La, and as a Senior Educator for Dermalogica. As the founder of Hampshire’s award-winning salon k:SPA, Kelly has spent the past 16 years perfecting a Salon-meets-Spa experience driven by trust, res
What One Thing Podcast – with Phil & Hayley
Each week, business owners share the one thing that made the biggest difference in their business journey — and hosts Phil (Affirm IT Services) and Hayley (Corbar Accounting) dive into the lessons, laughs, and lightbulb moments along the way.
If you’re a UK business owner looking for real stories and practical insights on growth, leadership, IT, and finance — this is the podcast for you!
Connect with the hosts
Phil Davenport | Affirm IT Services
LinkedIn
https://affirmit.co.uk/
Hayley Baxter | Corbar Accounting
LinkedIn
https://corbar.uk/
Follow What One Thing
Listen & watch on: https://www.pod.whatonething.uk/
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