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What One Thing?
One business. One lesson. Every week.
Real businesses. Real stories. Real-time.
What One Thing? is the straight-talking weekly podcast for growing UK businesses with a team who are on the move — building, scaling, and figuring it out as they go.
Join co-hosts Hayley Baxter (Corbar Accounting) and Phil Davenport (Affirm IT) as they chat with fellow business owners and share their own lessons from the journey — the things they wish they'd known, the wins, the wobbles, and the one thing that made the biggest difference.
Each episode is 15–25 minutes of real-world insight, a few laughs, and practical takeaways to help you grow a better business — without the fluff.
🎙️ Expect:
- Honest interviews with business owners on the grow
- Topic episodes on key business challenges
- Straight answers, no jargon
- One clear lesson, every week
👀 Also on YouTube — because yes, it’s filmed too.
📍 Based in Derbyshire, speaking to businesses across the UK.
New episodes every week — follow to catch the next one.
What One Thing?
14 Handling Client Complaints the Right Way: Playbook for Service Businesses | Donna Hall |
Overview
We sit down with Donna Hall (Specialist Cleaning Company; Cleaning Business Growth Academy) to explore how she built a multi–six-figure cleaning business with 20+ staff and now coaches other founders. Her one thing is deceptively simple: see the learning in every situation. Expect practical tools for managing emotion, responding to client feedback, and coaching teams to own quality.
Key insights
- Red → Green: a two-column “brain dump then flip” method for fast, calm decisions
- Why leaders should call, not email, when things go wrong
- Audits & spot checks that build ownership (not blame)
- Creating a culture where staff raise issues early
- Leading as a “recovering perfectionist” while you scale
Guest
Donna Hall — Co-founder, The Specialist Cleaning Company; Founder, Cleaning Business Growth Academy
IG: _Donna_Hall | FB Group: Cleaning Business Growth Academy — Community
Call to action
If this helped, please follow, rate and share with a service-based founder who needs a calmer, stronger quality culture.
Connect with Phil and Hayley
Hayley - LinkedIn Corbar Accounting