Hands-off Hospitality

Episode 5: The Trash Can Story That Will Change How You Build Client Systems

• Angela Tan • Season 1 • Episode 5

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In today’s episode of Hands Off Hospitality, I’m telling you a story about… my trash can. Yep, my trash can. Stay with me though—because it gave me one of the clearest lessons I’ve ever had about customer experience, client retention, and backend systems.

Here’s what I break down for you:

  • The symptom I see all the time: clients vanish after the first “yes”
  • The diagnosis: why you’re losing repeat customers (and no, it’s not because your offer isn’t good enough)
  • The prescription: how to create what I call “trash bag moments” in your business—those tiny, proactive touchpoints that keep clients engaged, loyal, and excited to come back

If you’re ready to stop losing people after that first sale and start building systems that support both you and your customers, this episode is for you.

And if you want help putting this into action? That’s exactly what I do inside The Systems Pharmacy. Each week, I review one piece of your system and give you a personalized plan + tech walkthrough in 48 hours. You can check it out here: https://thesystemsrx.thrivecart.com/the-systems-pharmacy-membership/

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