Hands-off Hospitality
Hands-Off Hospitality is the podcast where unforgettable client experiences are powered by invisible systems that run quietly in the background—so you can impress, automate, and breathe. Hosted by Angela Tan of The Systems Rx (www.thesystemsrx.com), it’s your behind-the-scenes look at seamless, high-touch systems that elevate your brand without burning you out.
Want support building systems like these in your own business? Come join The Systems Pharmacy, a cozy corner for business owners who want calm, consistent support setting up high-touch systems that take care of your clients and your capacity: https://thesystemsrx.thrivecart.com/the-systems-pharmacy-membership/
Episodes
15 episodes
Episode 15: Why I’m Shifting My Business (And What I’m Building Next)
This episode is part heartfelt life update, part nerdy behind the scenes of how I’m designing the client experience for a brand-new low-ticket membership.I’m sharing the full story: my husband’s job shift, stepping away from a “stable” r...
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Season 1
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Episode 15
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28:34
Episode 14: Lead Intake That Pays You Back
If your discovery calls keep running long, no-show rates feel random, and your CRM is basically an overpriced scheduling tool this one’s for you. I’m walking through my six-point audit framework using your lead intake + sales call wor...
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Season 1
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Episode 14
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27:09
Episode 13: Finding Hidden Revenue Sitting in My Own Backend (Part 2)
After telling her sales coach she had “no leads,” Angela Tan realized the problem wasn’t a lack of interest — it was a leaky backend. In this episode of Hands-Off Hospitality, Angela walks you through the real-time audit she ran on her...
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Season 1
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Episode 13
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31:22
Episode 12: Finding Hidden Revenue Sitting in My Own Backend (Part 1)
When was the last time you treated your own business like a client?In this episode, Angela turns the lens inward and shares what happened when she finally stopped ignoring her own backend systems—and found hidden revenue sitting right un...
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Season 1
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Episode 12
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11:03
Episode 11: Webinar Best Practices That Build Trust (Not Pressure)
In this episode of Hands-Off Hospitality, Angela shares webinar best practices that build trust instead of pressure.After building more webinar funnels than any other kind, she’s seen what actually works—and what quietly destroy...
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Season 1
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Episode 11
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11:08
Episode 10: How Your Business Software Is Costing You Clients & Cash
Is your business software quietly draining your revenue? In this episode of Hands-Off Hospitality, Angela pulls back the curtain on one of the most overlooked money leaks in online businesses: underused, overpriced, and duplicate tools...
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Season 1
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Episode 10
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16:55
Episode 9: What Presence Has to Do with Your Client Experience
In this episode of Hands-Off Hospitality, I’m sharing a personal story that reminded me why presence is one of the most overlooked parts of your client experience system.Presence isn’t just about showing up for calls or deliveri...
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Season 1
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Episode 9
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12:34
Episode 8: Three Tiny Fixes That Quietly Elevate Your Client Experience
Small details can make or break trust with your clients—and most of them are easier to fix than you think. In this episode of Hands Off Hospitality, I’m sharing three simple systems tweaks that instantly improve your client experience ...
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Season 1
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Episode 8
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14:05
Episode 7: The First Impression Mistakes Costing You Cold Leads
Your freebie, your checkout page, your emails—those are the real first impressions new leads have of your brand. In this episode, I break down the most common backend mistakes that scare off cold audiences (and how to fix them) so you ...
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Season 1
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Episode 7
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17:49
Episode 6: The Email Mistake Tanking Your Show-Up Rates
If you’ve ever planned a webinar, summit, or live workshop only to be disappointed by how few people actually showed up… I want you to know the problem probably isn’t your event.In this episode of Hands-Off Hospitality, I’m brea...
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Season 1
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Episode 6
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9:53
Episode 5: The Trash Can Story That Will Change How You Build Client Systems
In today’s episode of Hands Off Hospitality, I’m telling you a story about… my trash can. Yep, my trash can. Stay with me though—because it gave me one of the clearest lessons I’ve ever had about customer experience, client retentio...
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Season 1
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Episode 5
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8:40
Episode 4: The Most Overlooked Step in Your Customer Journey
There’s a tiny step in your customer journey that most business owners overlook—and it’s quietly costing you trust, engagement, and sales.Your freebie thank you page isn’t just a formality. It’s the first real impression a new l...
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Season 1
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Episode 4
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11:55
Episode 3: What “Hands-Off Hospitality” Really Means in a Digital Business
In this episode, I’m sharing the origin story of the phrase Hands-Off Hospitality, why it still holds up years later, and what it really means to deliver an incredible brand experience in a digital business—without doing every...
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Season 1
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Episode 3
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12:35
Episode 2: The Moment I Realized Tech Is the Brand Experience
In this episode of Hands-Off Hospitality, Angela shares the behind-the-scenes story of how a customer service role in a multi 7-figure coaching business revealed a game-changing truth:Your tech is your brand experience....
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Season 1
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Episode 2
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4:28
Episode 1: Welcome to Hands-Off Hospitality
What if the systems you set up behind the scenes were just as important to your brand as your logo, your copy, or your offers?In this first episode of Hands-Off Hospitality, host Angela Tan — systems strategist, funnel tech whis...
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Season 1
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Episode 1
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2:10