Hands-off Hospitality
Hands-Off Hospitality is the podcast where unforgettable client experiences are powered by invisible systems that run quietly in the background—so you can impress, automate, and breathe. Hosted by Angela Tan of The Systems Rx (www.thesystemsrx.com), it’s your behind-the-scenes look at seamless, high-touch systems that elevate your brand without burning you out.
Want support building systems like these in your own business? Come join The Systems Pharmacy, a cozy corner for business owners who want calm, consistent support setting up high-touch systems that take care of your clients and your capacity: https://thesystemsrx.thrivecart.com/the-systems-pharmacy-membership/
Hands-off Hospitality
Episode 8: Three Tiny Fixes That Quietly Elevate Your Client Experience
Small details can make or break trust with your clients—and most of them are easier to fix than you think. In this episode of Hands Off Hospitality, I’m sharing three simple systems tweaks that instantly improve your client experience and lighten your backend:
- How to update (or automate) the copyright year on your website so leads know you’re still active.
- The Zapier automation I use to create calendar buffers and prevent double-booking around appointments.
- A dead-simple client portal setup using Google Docs + Pretty Links (no expensive software required).
These strategies are ADHD-friendly, low-tech, and designed to keep clients confident while saving you time.
Whether you’re a coach, service provider, or course creator, these behind-the-scenes fixes will help you deliver a smoother, more professional experience—without adding more to your plate.
Listen now to learn how to implement these systems today and start building a backend that works even when life gets lifey.
👉 Follow me on Instagram @thesystemsrx for more behind-the-scenes systems tips.
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Connect with Angela:
- Website: thesystemsrx.com
- Instagram: @thesystemsrx
- Threads: @thesystemsrx