Hands-off Hospitality
Hands-Off Hospitality is the podcast where unforgettable client experiences are powered by invisible systems that run quietly in the background—so you can impress, automate, and breathe. Hosted by Angela Tan of The Systems Rx (www.thesystemsrx.com), it’s your behind-the-scenes look at seamless, high-touch systems that elevate your brand without burning you out.
Want support building systems like these in your own business? Come join The Systems Pharmacy, a cozy corner for business owners who want calm, consistent support setting up high-touch systems that take care of your clients and your capacity: https://thesystemsrx.thrivecart.com/the-systems-pharmacy-membership/
Hands-off Hospitality
Episode 9: What Presence Has to Do with Your Client Experience
In this episode of Hands-Off Hospitality, I’m sharing a personal story that reminded me why presence is one of the most overlooked parts of your client experience system.
Presence isn’t just about showing up for calls or delivering the work. It’s about building systems that free you to step away, without everything falling apart.
I’ll walk you through:
- The parenting moment that tested my own systems.
- What kept running in my business while I spent the day with my son.
- Why presence is directly tied to your backend workflows.
- Practical ways to start automating reminders, onboarding, and nurture.
Because when your backend carries the load, you come back with capacity, clarity, and energy to deliver your best work.
✨ Want my eyes on your workflow? I’m opening a handful of spots for a Capacity Audit. Send me one workflow in your business that’s eating up your time or brainpower, and I’ll show you exactly where it’s draining your capacity—and how to get some of that time, energy, and mental load back.
📩 Email me at hello@thesystemsrx.com or DM me on Instagram @TheSystemsRx
If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!
Connect with Angela:
- Website: thesystemsrx.com
- Instagram: @thesystemsrx
- Threads: @thesystemsrx