Hands-off Hospitality
Hands-Off Hospitality is the podcast where unforgettable client experiences are powered by invisible systems that run quietly in the background—so you can impress, automate, and breathe. Hosted by Angela Tan of The Systems Rx (www.thesystemsrx.com), it’s your behind-the-scenes look at seamless, high-touch systems that elevate your brand without burning you out.
Want support building systems like these in your own business? Come join The Systems Pharmacy, a cozy corner for business owners who want calm, consistent support setting up high-touch systems that take care of your clients and your capacity: https://thesystemsrx.thrivecart.com/the-systems-pharmacy-membership/
Hands-off Hospitality
Episode 13: Finding Hidden Revenue Sitting in My Own Backend (Part 2)
After telling her sales coach she had “no leads,” Angela Tan realized the problem wasn’t a lack of interest — it was a leaky backend. In this episode of Hands-Off Hospitality, Angela walks you through the real-time audit she ran on her own business systems and what she uncovered.
From clunky CRM processes that scared off referrals… to wasted prep time before sales calls… to a missed opportunity to grow her top lead source — referrals — Angela breaks down exactly what was slowing her down and how she rebuilt it using Airtable and Fillout.
If you’ve ever avoided your CRM, lost track of warm leads, or felt like your client experience was a little too chaotic to scale… this one’s for you.
You’ll hear what made her finally ditch HoneyBook, how she cut 15 minutes off every sales call, and the backend tweaks that now help her show up more confident, prepared, and profitable.
Need support uncovering the silent leaks in your own business? Book a Backend Revenue Audit: https://thesystemsrx.com/backend-revenue-audit
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Connect with Angela:
- Website: thesystemsrx.com
- Instagram: @thesystemsrx
- Threads: @thesystemsrx