The Sharon Francisco Show

Steady Hands, Strong Hearts — with Rob Marshall (ICB GM)

Sharon Francisco Episode 12

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0:00 | 59:13

What keeps bookkeepers grounded when life and lodgements pile up? In this uplifting conversation with Rob Marshall— professional bookkeeper, General Manager at ICB, and a proud advocate for small business communities — we unpack the habits, boundaries, and mindset that help us build businesses we actually want to live in.

In this episode we cover:

  • Lessons from the community: how genuine connection builds trust, clients, and longevity.
  • The wake-up call: Rob’s 2017 “widow-maker” heart attack — and how it changed everything.
  • No more martyrdom: breaking the habit of being a slave to clients.
  • Confidence without arrogance: standing tall without losing your softness.
  • Person before success: why protecting your health, hobbies, and family must come first.
  • Values that matter: kindness, diplomacy, and authenticity as quiet forms of strength.
  • Tiny rituals that anchor big weeks: simple resets that keep our heads and hearts steady.

Mentioned in this episode:

  • How to build a sustainable business without becoming a slave to clients
  • Lessons from community — connection, trust, and finding your tribe
  • The 2017 heart attack that became a turning point
  • Confidence vs arrogance — standing tall without losing your softness
  • Why “being nice” is actually a quiet superpower in leadership
  • Faith, health, and family — remembering the person before the business

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👉 Also: The Entrepreneurial Bookkeeper — grow your business without sacrificing your health: sharonfrancisco.com/program

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Have a question for the podcast? Email hello@sharonfrancisco.com