.png)
The QuadCast
Get to the heart of the action. What's really happening in hospitality. Join the QuadCaster as we set about digging a lot deeper into what's really going on.
The QuadCast
Episode 9: The George and Dragon
•
Sam
•
Season 1
•
Episode 9
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
This week, we’re talking all things customer service — the moments that make or break a guest’s visit. Ben James brings years of hands-on hospitality experience to the table, now channelled into helping other businesses get the most out of their teams and service. Expect real insights, practical tips, and a few stories from the front line of hospitality.