The QuadCast
Get to the heart of the action. What's really happening in hospitality. Join the QuadCaster as we set about digging a lot deeper into what's really going on.
Episodes
9 episodes
Episode 9: The George and Dragon
This week, we’re talking all things customer service — the moments that make or break a guest’s visit. Ben James brings years of hands-on hospitality experience to the table, now channelled into helping other businesses get the most out o...
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Episode 8 : iGolf
This week the podcast heads to Spain as we record from iGolf.What started as a simple idea has grown into a space designed for far more than just professional golfers. In this episode we talk about following ideas, adapt...
Episode 7 : La Sierra
Recorded under blue skies on a Spanish golf course, this episode goes beyond the fairways and into the realities of running a hospitality business. We talk to the team about seasonality, quiet courses, and why it’s the loyal local regulars — no...
Episode 6 : Ginger Wings
From crispy wings to big business wins — this episode dives into the story of a chicken shop that’s growing fast and building serious momentum.We chat with the team behind the brand about how they’ve turned great food and loyal customers...
Episode 5 : Greg Smith, MP
In this episode, we sit down with Greg Smith MP to unpack how political decisions ripple through the hospitality industry—from the latest Budget announcements to the real-world impact on operators, teams, and growth.Greg shares in...
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Episode 4: Cafe Du Monde
Coffee prices are on the rise — and for many UK cafés and hospitality businesses, that means tough decisions ahead.In this episode, we’re joined by Jeff from Café Du Monde to break down what’s driving the increase in coffee bean c...
Episode 3: Eva Beach
Set in sunny Spain, this episode blends stories of travel, hospitality, and of course — a good glass of wine. We talk about what it means to work across the world, how every destination teaches something new, and why connection lies at th...
