The Secret to a Stress-Free Dog Sitting Biz - Systems and Processes That Make Everything Run Smoothly

Running a dog sitting business shouldn’t feel chaotic and in this episode, we’re breaking down the systems and processes that keep everything running smoothly. Whether you’re tired of last-minute cancellations, inconsistent communication, or feeling like you’re constantly reacting instead of preparing, this is your roadmap to running a business that feels organised, professional, and stress-free.

In this episode I  explore the core systems every sitter needs,  including meet & greet workflows, clear booking and cancellation procedures, structured drop-off and pick-up steps, feeding routines, daily communication checkpoints, emergency protocols and more. These simple structures help you prevent mistakes, deliver a consistent client experience and free up your time so you can focus on what you actually love — caring for dogs.

If you want your business to feel calmer, more profitable and easier to manage, this episode gives you the exact steps to make that happen. Perfect for anyone building a five-star dog sitting business with confidence, clarity and professional boundaries that support growth.

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Transcript

Tanya williams
Hey, it's ah Tanya here and welcome back to Paws to Profit, the podcast that helps you turn your love of dogs into a thriving, a profitable five-star business. I'm your host, Tanya Williams. I'm a dog sitter, an oodle mum, and I'm ah i'm the founder of Paws to Profit and Three Spoiled Dogs based in Brisbane, Australia.

00:20.82
Tanya williams
Now, today we're talking about something that doesn't always sound exciting, but it is one of the biggest game changers in your dog sitting biz, and that is systems and processes. Okay, before you yawn and switch off and go, ah, boring, I promise this is the stuff that will save your sanity, make your business run like clockwork, and create five-star client experiences that keep people coming back.

00:44.73
Tanya williams
Because here's the truth, okay, every single issue that stresses a dog sitter out from last minute cancellations to missed payments, usually comes back to one thing, not having a system.

00:57.46
Tanya williams
So let's dig into what that means and how to set yourself up for success from day one. So let's start with why systems matter. Now, let's be real. Most businesses, ah yeah most people that start a dog sitting business, is it because they love dogs, right? Not because they dream of creating spreadsheets and processes. I mean, I hate that crap too. So I'm with you there. But here's the thing.

01:24.09
Tanya williams
If you don't have systems, your business will start running you instead of you running it. Think about it. Without structure, you'll spend every day reacting to problems instead of preventing them. You'll forget which dog is on what food. You'll double book meet and greets. You'll get awkward text text messages at midnight asking if you can drop, you know, someone can drop a dog off early tomorrow.

01:48.12
Tanya williams
You know, when you first start dog sitting, it's easy to wing it. You've got one or two clients. Everything feels manageable. And you think, I don't need systems. I'll just remember all that. But as soon as you get busy and you will, if you're doing it right,

02:02.49
Tanya williams
the cracks start to show and you start to feel overwhelmed. Not because the dogs are hard work, but because you don't have a framework and you start fumbling through the day, forgetting important info, losing dogs property and even mixing up food. No, no, no, no, no no We don't want that.

02:17.75
Tanya williams
So systems are in the invisible background. ah so Let me start again. Systems are the invisible backbone of your business. Let me say that again.

02:29.24
Tanya williams
Systems are the invisible backbone of your business. They help you look professional. They save time. They help to prevent mistakes and create consistency, which clients love, right?

02:44.38
Tanya williams
Systems are simply the rules of your business, the things that happen every time, the same way, no matter how busy you are. They build trust, They help clients feel confident in you. They make it easier for you to grow without the chaos.

02:59.19
Tanya williams
And they're what turn you from a hobby sitter into a professional dog sitter. So today I want to run through some of the core systems that every dog sitter needs. Now every dog, every business is different. So there might be some here that maybe not as relevant for you and some that maybe I'm missing, but these are some of the essential ones that you need to consider creating. Okay. So let's start with the meet and greet. So your meet and greet isn't just a friendly, Hey, how are you? Just ah a chat. It's an actual screening process. So you're assessing not only whether the dog is a good fit for your home and for you, um but also, you know um understanding the owner's expectations and making sure that they match your boundaries.

03:44.47
Tanya williams
So what you need to do to systemize it is do something like a pre-meet questionnaire or even just a few short questions that you can send them before, um you know, ask them about the dog, about their feeding routines, behavioral issues, you know, habits, medical needs, you know, all those types of things.

04:04.04
Tanya williams
It doesn't need to be long, but it needs to be, you know, fairly basic at least. So you want to know the breed and the age of the dog, if they're vaccinated, worm, dissected, tick, treated, et cetera, um you know, how they are with other dogs. They're the basics that I will ask before I even set up a meet and greet because there's no point in setting up one if, one, it's a breed that you don't look after or they're not vaccinated or some other thing, you know, that you just go, well, straight away, that's not a right fit. So don't waste anyone's time and go, really sorry, that's not a right fit. We can't help you um out in this situation. So that's the first pre-meet questionnaire questions. Again, simple, basic, few simple um questions.

04:45.85
Tanya williams
You also want to think about setting the structure for every meeting. So start with introductions, allow the dogs to meet safely and calmly, show them your space and ask key questions. So basically when we bring people in, we have our baby gates obviously throughout our house to create these zones. We don't go to the front door unless all the dogs are either behind behind behind the baby gates or out in our back area inside. So When we do a meet and greet, we normally try and do that when we have less dogs here, so at quite a quieter time of the day. And um any guest dogs, we sort of keep in a separate sort of zone until the meet and greet dog has met my two dogs, which are older and calmer dogs. And then we ascertain whether it's going to be okay to bring other dogs in one at a time just to see how they interact. So again, it's a case by case basis so um you know you want to let them sort of sniff and and and wander and do all that as well so in our main sort of living area we'll let them through we say take them off their lead let them wander and sniff and check everything out because you've got to remember for the dog this is quite overwhelming they're coming to a new place with new people with new dogs with new smells they're going what's going on why am i here You know, why you bringing me to this place?

06:02.23
Tanya williams
um So there's a lot of things happening for them. So you need to be mindful of that and you don't want to add any extra stress to that to that time. um You might want to take notes as well. So um whether that's on your phone or just jotting things down, but it may be something that you can refer back to um later. We have a fairly in-depth booking form. So we collect a lot of information on that, but I always ask a lot of questions during a meet and greet.

06:27.35
Tanya williams
because I want to know more about the dog and their behavior and so forth. Now, some red flags that you might need to look at. If a dog seems really ridiculously anxious, they're aggressive,

06:39.74
Tanya williams
or they can't settle, don't just ignore it. Now, systems help you make consistent decisions, not emotional ones. So look, I'm also really mindful of this as well, because dogs can often be very different when their parents are there and when they're not. Now, we have situations like this where someone's like, you know, they they will barely put their dog down because, oh my God, like their dog's so anxious, but they're actually causing the anxiety. And when the dog is with us, they are perfectly fine.

07:07.54
Tanya williams
And that's why we have a trial day. if they are like that. So if we're not sure, we'll go, you know what, what we need to do first is have a trial overnight or a day and just see how they are without you here and in the in the presence of other dogs to see if they are compatible for sort of longer stays or ongoing care.

07:27.45
Tanya williams
Okay. That's something that we always do if we're just not quite sure about a particular dog. Now, you know, there's, you've got to do obviously do it in a way that suits your style and your space.

07:37.94
Tanya williams
um Look, I'm typically very chatty and conversational, if you haven't figured that out already. um So I do ask lots of questions, but i I try to make it feel like I'm not interrogating them. I try to just have like a normal conversation um with them because it puts them at ease. They can see me, my personality as well. So you've got to do what comes natural to you.

07:57.56
Tanya williams
And, you know, you always want to start your meet and greet with a next steps process. So, okay, what will we do from here? If they're like, oh, you know, we'd love to have them stay, would you accept them? Okay, this is our next step. You know, we'll send you a booking form. We will, um you know, confirm all the details or we need to do a trial day or, you know, whatever that situation might be for you. You need to let them know, well, this is the next step. So if we want to move forward, this is what we need to do. Okay? Okay.

08:25.88
Tanya williams
Um, that's, you know, that's, you know, um, processes for meet and greet. So create one of those. Next we're going to talk about is booking confirmations and cancellations. So you want to be clear and consistent to protect your time and your income. Okay. So you want to have clear policies up front. So if you have cancellation policies, they should be on your website. They should be clearly stated in all your communication with your potential um clients and existing clients. So, for example, you might have a cancellation policy that says, um you know, if it's if it's more than seven days, you get a full refund. Or if it's between, you know, um if it's less than seven days, you get, you know, a 50% refund. If it's less than 48 hours, you get no refund.

09:08.41
Tanya williams
um You know, you might have a fee for late pickups or early drop-offs. or public holiday surcharges, or whatever they may be. You want to have a system in place for those things, okay? And again, you need to write this yourself based on your own circumstances.

09:25.05
Tanya williams
So in terms of confirmation, I always send out a templated confirmation email once they book. I think it's really important to have confirmations in writing. So this is always done by email. It and includes the date and times of their booking, what's included in their booking, the payment amount and how they can actually pay. So it can be paid by by cash or bank transfer or through our booking system.

09:49.53
Tanya williams
um It also talks about drop off and pick up as well, which I always reconfirm the day before anyway. um But by providing all that information, it sets an expectation.

10:00.18
Tanya williams
It provides a very clear guideline for both of you and provides transparency that helps to build trust. Okay. So you want, and you want to have this in writing. So you've got a, um, a record of it. Okay. So have a process for that.

10:16.02
Tanya williams
You also want to enforce this consistently as well. So if someone cancels at the last minute, you might want to say, Hey, just refer to our cancellation policy. You don't need to apologize for it. You're running a business. You're not doing favors.

10:28.22
Tanya williams
You also need to obviously take things into consideration. So during COVID, we were very lax with cancellations as I was in the mindset, well, it's not their fault. It's also not ours, but we knew by being flexible,

10:41.37
Tanya williams
our clients would stay loyal to us and they did because if we had have been super hard ass and went, no, you have to pay for this or you've got to, we're having a cancellation fee. One, it wouldn't, ah like, I just wouldn't have felt comfortable with that for taking money for no reason. And, you know, also, you know, you're building a relationship with these people. You don't want to be too hard ass. I don't think personally, um, if a certain circumstance is out of someone's control. So, um, you know, you need to take all that sort of stuff into consideration. And I pride myself in being able to be flexible for our clients.

11:17.46
Tanya williams
Okay. Another one I want to talk about is drop-off and pickups. So we have a system and a process of how we do this. So, and look believe me, this can make or break your day because if you've ever had three dogs arrive at the same time time because owners are late or they're chatting and so forth, and you're trying to bring dogs inside and and get things put away and then another dog's arriving and you've got stuff and you're just going, out who owns what?

11:39.96
Tanya williams
It can get really chaotic chaotic. So you want to create a bit of structure to it. So you might say, hey, we do drop-offs between seven and nine and four and six. That's totally up to you. I like to be more flexible with that. um We have drop-offs, you know, all during the day and and so forth. But again, it's what works for you.

11:58.65
Tanya williams
um we agree to an allocated time. So it's like it's a 7am drop off or it's a 5pm pickup or whatever it might be. But I always say to people, please let me know if you're running late or if the time changes because we have a meet and greet after that, or I've got something else happening, or we need to work around it for whatever reason. Okay. I'm very mindful um of the, um you know, I hate people being late. It's a pet peeve of mine because it throws out my day.

12:25.30
Tanya williams
so I'm always super clear on how I communicate the importance of being on time. Okay. um So you really need to clearly have ah a structure um in how you do all that.

12:37.69
Tanya williams
So we also do a bit of a pre-arrival checklist. So this is what you need to bring. You need your food in sealed containers or bags that's labelled. You need to bring their bed or their blanket or their crate, their harness and their leash, their medication if that's um you know relevant. emergency contact details, you know, all that sort of stuff, written food instructions. So they know what they need to bring. Trust me, when they are organized, it helps you um be a lot more organized on your end. It makes your life easier. So it really doesn't take um much for people just to to put their food in little bags or containers and label them and write down a few instructions. They want things to be done correctly. You want things to be done correct correctly.

13:19.27
Tanya williams
I've never had anyone say, I'm not doing that ever because they want their baby to make sure, you know, to have the best care and to get what they need. Okay. You also want to have a simple intake process. So you want to you know, check that the dog's okay. Okay. confirm feeding details, label everything if it's not labeled. So if someone doesn't bring um put labels on things, we put a label on them. And it's just using some sticky, um it's actually painter's tape that we use. um ah we We write on there with ah with ah a black text their name goes onto the bottom of the bowl. We do the same thing on their bed. um If their bag isn't labeled, we'll take a little like label and attach that to the bag as well. So it's got their name on it. But, and then we, then anything that goes into the fridge or freezer goes in the fridge or freezer. Their bowl goes onto to the top of the fridge where we keep them all. um But there's a process for everything. There's a place for everything. Okay. i have lost track of bags, beds, bowls, toys, leads.

14:21.88
Tanya williams
You know, there's always missing, you know, we have a lost lost and found where it's like someone's left this toy behind, they haven't said that they've lost like that they've lost it, so we don't know who owns it. Look, that sort of stuff happens.

14:34.39
Tanya williams
We are human, and no matter how much. And look, it happened to me yesterday where I put something in the wrong bag because I was busy. um Totally my fault. The parents were totally fine. They're like, it's all cool. Don't worry about it. We're going to be here in a couple of days. well We'll pick it up then. So, you know, it's called being human and okay. um I also have a downstairs in our um house, just where people enter. um I've got like a little cubicle thing set up, like an old, like a bookcase type thing. And that's where I will put like their, their bags and so forth. So they have their own little cubicle with their own stuff, which is labeled and it helps me keep everything in order. Okay. That's our system and our process. Okay.

15:16.06
Tanya williams
um So do what's what's right for you. And it helps stop those mix up at feeding time, particularly if you have dogs that have food allergies. Speaking of dogs, you can probably hear someone downstairs barking. Now that's Toby. um You want to try and keep everything as organized as possible because obviously that shows clients that you're on top of it as well.

15:35.22
Tanya williams
Now also for pickups. So I will confirm pickups the day and go, okay, what time you picking up today? um please let me know if you're running late. I get all their possessions, so their bed, their bowl and so forth, and I put it in a certain spot in the office if they're not getting picked up till later in the day, or I will um pop it and inside the garage or somewhere else if they're getting picked up shortly. So I know all their stuff's together, their lead, their harness, all their bits, so it's there.

16:01.46
Tanya williams
um If they have a harness, I will put that on just prior to pick up because some dogs will go nuts as soon as you put their harness on, right? um and then I can have them ready to go out the door when mum and dad arrive.

16:12.66
Tanya williams
um I always say, is that everything? Have you got everything? i give them an update and I say, look looking forward to seeing you again soon and so forth. So again, that is our process and our system for pick-ups and drop-offs.

16:26.43
Tanya williams
Feeding and daily routines. So we have a whole system that we follow for this as well and it works, especially when you have a lot of dogs that you're looking after. So feeding is one area where things can go wrong really easily. So because, you know, what some dogs only eat once a day, some eat twice a day.

16:44.62
Tanya williams
Puppies might have three meals a day. This one gets raw food. This one gets kibble. This one gets, you know, pre-prepared meals. This one's allergic to chicken. It can get really confusing. So you need to create like a standard feeding chart or ask owners to include written dog dog instructions, which is what I do. So we have um a little clipboard thing that I have in the pantry. So the written dog instructions go on there. So if I need to refer to that at dinner time or breakfast time whatever, I can pull that out and go, oh, Milo gets this for breakfast, but he doesn't have dinner.

17:14.65
Tanya williams
um So it's very clear. So it has their name on it. You know, the type of food that they have, you know, all that sort of stuff. So, um you know, how much they have, how often they, you know, get fed, you know, any sort of instructions. So some people are like to put in the microwave for 20 seconds to heat up the meat or whatever. you know, all that should be on those instructions. um I think that's the easiest way, but if you want to print off and have laminated charts and so forth, by all means. But I just say to people, bring written food instructions. That way I can put it um together. All of our guests get fed separately, which is why we have these baby gates and zones set up as well. We have a process for how we feed them during the day. So dogs with food aggression or so stealing food in particular, are very mindful um of feeding them food

18:01.28
Tanya williams
separately in a totally separate area. um But having zones, and I'm going to talk about setting up food zones in another podcast, is super important. um So yeah, you want to make things easy for yourself. This is the whole point of having these things, right? You know, labeling stuff, it's super easy. Each container, you know, or um bag will have a dog's name on it.

18:21.91
Tanya williams
um It's consistent. We know who has what. um We know who's what, like food, you know, we've got multiple freezers in our house. It's quite crazy that there's two people and we have all these dogs and we've got three fridges. um But, you know, things get put in there. This is Molly's food. This is Baxter's food. This is, you know, Milo's food. um You know, we can then track.

18:43.93
Tanya williams
um Make sure you know if we need to get food out of the freezer, we get that of ah out of the morning, ready for nighttime, whatever else. So refer to these things at at um you know when they're staying.

18:54.30
Tanya williams
Be mindful any medications as well. So if they have medication, does it go with their food? Does it have to be before food? That should also be noted. So there's a process and a system for feeding.

19:06.14
Tanya williams
Okay, let's talk about the money conversations. Let's talk about payments and invoicing if you invoice. So um we take deposits at time of booking if it is a new client, a stay over two weeks, or um if we're doing like Christmas, Easter, so forth. So, ah you know, or we've got clients who typically will cancel,

19:29.62
Tanya williams
they have um they need to make a um deposit. um We send an email with details and payments. So for example, if we've just done a meet and greet, we might send an email going, here's the booking link, um here's the total price for their stay, this is how we accept payment, this is when payment is due or how it can be made and so forth. So it's very clear.

19:51.70
Tanya williams
um If we do a deposit, we'll say, you know, this is the balance owing. So when we do the re um the confirmations before drop off and stuff like that, asking what time they want to drop them off. Here is the balance due. it is due day prior or on drop off or whatever it might be.

20:07.54
Tanya williams
Okay, clear communication, which we've spoken about on another episode, is super, super important, okay? If you do want to invoice using like Xero or Stripe or something like that, obviously you can. We have Xero. don't usually invoice through Xero though. That's usually how all of our accounts and so forth have done. So when people have paid money into our bank account, it can all get reconciled and so forth. That's a hubby job,

20:33.43
Tanya williams
that's the stuff that I'm not so great at. So I ah ah pass that off to him. It's called delegation. um But you know, you can set up invoice templates, you can set up so simple Excel um invoices if you want, you know, very rarely does someone ask me for an invoice because it's not typically something that they can claim unless their workplace pays for, you know, their all their, um you know, expenses when they go away or something. And that might include dog sitting. But Very rarely do we need to do that. um

21:03.80
Tanya williams
But, you know, you can use pet um booking systems. We have just started using Pet Boost. Now, what I love about Pet Boost, it's an Aussie platform for dog businesses. So if you do go and use Pet Boost, please let them know that I sent you um because Fraser and the team, they are super, super helpful and they have been super patient for met for um but for me in particular because I've been doing this you're using the same system for many years and pet suit um pet boost is a great system if you run a pet biz um but yeah you know it's really important to have a process for how you take payments and stuff because you don't want to be chasing money now i can honestly say i've never had anyone not pay um if i have had you know someone a couple of days later i've gone oh i haven't received that payment i just send them a little text messages and say hey I'm just checking if you've um paid that money for, you know, Milo's stay. um I can't see it in my account. Just let me know, you know, and it doesn't mean to need to be awkward or uncomfortable.

22:01.88
Tanya williams
Most of the time, if that's happened, they go, oh my God, I'm so sorry. I totally forgot. I'm going to do it right now and I'll send you the the confirmation. You know, it it doesn't need to be hard. And again, this comes with the clientele that you're attracting as well. You know, our clientele are fantastic. um They are, you know you know, they will pay premium for, you know, for their dog's care and they have the ability to do that as well.

22:29.02
Tanya williams
um I want to talk about now communication and updating people. So clients love updates and we've spoken about this when on the communication episode, but I get it's easy to get really overwhelmed. So you want to create a ah you know a rhythm or a system that works for you and set that expectation up early. Now my phone, if you scroll through my phone, there are so many videos and photos of dogs and which I love, you know, I'll see someone doing something cute and go, Oh my God, I have to get that on video. I have to get a photo of those two sleeping together.

23:00.12
Tanya williams
So I'm always taking photos and videos, not just for our guests, but also for our marketing stuff as well. Right. Um, but I always try and send at least a couple of updates a day with a photo or a video saying, Hey, this is Molly. She's having a great time. Look, she's playing with her bestie Lily.

23:15.26
Tanya williams
um they're having so much fun. Um, You know, it's, you know, it just, I just, you know, communication helps everyone, right? So you don't want to, don't have to bombard them constantly, but it just gives them peace of mind. So part of our system and process is we try and do something, if it's a new dog, um after they've been here for a couple of hours to give mum and dad a bit of an update, like this is how they're settling in, this is what they're doing, just to give them some reassurance and a bit of peace of mind that, hey, it's going to be okay. Okay. You can even create, you know, pro tip here, a folder.

23:48.12
Tanya williams
on your phone or on your laptop that has, you know, all the dog's photos and so forth if you want to go to um to that level as well. But again, do what's right for you.

23:59.96
Tanya williams
ah Another one we want to talk about is, of course, safety, health, and emergencies. Now, you've got to have a system in place for this. It's non-negotiable, okay? Every client provides us with their vet details. they get They give us an emergency contact if it's not themselves. So often when we have clients that are overseas, we will say, you need to provide us with a local contact. So if they you know if there's ah ah a massive time difference, for example,

24:24.25
Tanya williams
and we need to get in touch with them, you know, we can then contact someone locally that can make a decision as to, yes, it's okay to spend that amount of money on an emergency vet visit or whatever it might be.

24:34.57
Tanya williams
We've never had to do that, um but it's always good to know that because you know you've got someone there. um I always ask them if they do have pet insurance. So if we did have to take them to the vet, we can go, hey, You know, they are with this pet insurer because some um vets and emergency services, they can deal with all that for you. um But, you know, you want those details. That is on our booking form.

24:55.90
Tanya williams
So if it's a booking form, I would highly suggest adding that. And look, sometimes if someone's from, you know ah you know, a distance that's a fair way from us, we will take them to our own vet because we know, you know, obviously them and it's closer and so forth, which most people won't have an issue with. But if we know who their normal vet is, we can say to our vet, hey, they normally go to this vet. this vet If you need records and details, um you know, you're you're able to get them from them as well. But we've never had, you know, anything serious.

25:26.39
Tanya williams
um But again, we've got that information if we need it. So if something happens... Look, for minor things, like if they've thrown up something, if they've, um you know, had a little bit of diarrhea one day or something like that, we monitor that and we just go, okay, let's just keep an eye on them, see if it's happening consistently. If we think they need to go to a vet, we contact the parents and say, hey, this has happened or this is happening. We think, you know, we probably need to take them for a little checkup. um Is that okay? Most of the time pet parents are going to say yes, of course. um We keep them posted on the outcomes and so forth.

25:59.48
Tanya williams
You know, it's important not to panic as well. um You know, if you need to take a dog to the emergency vet or to the just to a vet for something that is more minor, um you know, you need to be cool, calm and collected because the dog's going to pick up on your anxiety. The owner's going to pick up on your anxiety. If you're ringing and we go, oh my God, this is happening and you're freaking out, that's not going to instill much confidence in the pet owner, is it?

26:22.36
Tanya williams
So just be calm. And again, if you've done your pet first aid certificate, you should know how to handle these situations. Now, the last one I want to talk about is ah feedback reviews and repeat bookings. So again, once this day is over, you should be just sending a little text message or email afterwards to say, hey, great, you know, thank you so much for having, you know, Whiskers come and stay with us.

26:47.29
Tanya williams
You know, he was a great guest. If you enjoyed your experience with with us, then here is a review link and I will send them our Google review link, um you know, if you might use Facebook or whatever it might be.

26:58.55
Tanya williams
Um, you might do, if you want, you can do a discount off next day. We don't do that, but it's something you can do. Um, and then you can say, look, just make sure around peak times you book in really early. So Christmas, Easter school holidays. So remind them to do that.

27:12.89
Tanya williams
Um, You know, if you've got blockout dates, remind them of those sorts of things as well. But consistency helps, you know, to keep your calendar full and it helps to get repeat bookings. Our clients book well in advance. I've got clients that will send me a list at the start of the year going, these are all of our dates for Jock. These are all of our dates for Lily. And I love it because they are super organized. We put them in the calendar. We're We work around them when we're planning our holidays. I put my availability on our calendar super early. So usually January, it's on the calendar go, these are our dates, our block off dates. Again, clear communication makes a huge difference.

27:51.86
Tanya williams
So systems aren't just about being rigid. They're about creating freedom and they're about being professional. They are laid to deliver the same high quality experience every single time, whether you're caring for one dog or you've got 10 dogs. Okay. You want to start small. So you might think, oh my God, there's a lot of work to do. Just pick one to start with.

28:12.18
Tanya williams
So maybe, maybe it's around feeding or meet and greets. And then create your first system this week. And then maybe next week, do another system. They don't have to be overly complicated. I'm not talking about writing pages of documents or anything like that. Just note it down in a simple little bullet point form or something that you print out on one page.

28:31.03
Tanya williams
Super easy until you get, you know, it gets to a point you don't even need to follow follow it because it's just come second nature when you've done it over and over again, okay? Okay. And then before you know it, you're going to have a well-oiled business that runs smoothly, impresses guests, and gives you more time to do what you actually love, which is spending time with your doggies, okay?

28:50.33
Tanya williams
So that's it for today. If you loved today's episode, make sure you follow Pause to Profit, subscribe, please. um Wherever you listen to your podcast, jump over to the pause to profit.com.au page to learn more about our program. um We are building a resource page over there as well. So there's a whole bunch of stuff and templates and tools and checklists that are going to be on there available for you to use.

29:13.54
Tanya williams
Don't forget to follow us on Instagram as well. Instagram is where ah where I share a lot of the day-to-day practical stuff and advice, the are the stuff that you all need. So be following us there. um Yeah, until next time, guys, stay positive, stay organized, and we um hope that you can keep building your dream dog sitting biz and being super successful and porsome. That's it for me today. Make sure you share a review review if you're loving what you're hearing as well, because that helps other professionals help find us. That's it. Over and out.