招人難、留人更難——點解你留人留到精疲力竭員工仍然走？因為你問錯咗問題《大缺工時代的預防離職教科書》

如果你曾想過：「員工現在辭職，情況可能會很糟糕……」
這就是你及企業必讀的書！
不畫大餅、不灌迷湯，
從主管到組織都能學會的41個留才方法
 
★效果驚人，日本各大企業相爭使用★
•已改善1200間以上的公司。
•原本每年有超過一半員工離職，如今則是降到零。
•常有員工做不到三個月就想走，現在都能留任一年以上。
 
˙留不住員工、人力短缺……你的公司也有這些狀況嗎？
「都說年輕人沒什麼抗壓性，所以我盡量減輕他們的工作負擔，結果年輕員工跑來跟我說『這家公司太安逸』而辭職不幹。我到底該怎麼做才好？」
 
「我有個下屬，工作能力很好，所以我提拔他晉升，結果他說想辭職，我急忙問他原因，他說『我不想升職』，就這樣離開了。他明明才剛加薪，我實在不懂他為什麼要辭職。」
 
上述都是來自職場最真實的疑問。身為管理心理師，深入研究職場心理學並處理超過1200件個案的藤田耕司認為，每個人想離職的背後，一定有他決心離開的心理因素。唯有滿足「人類與生俱來的四種需求」，才能有效預防員工離職。
 
˙員工想走的原因很多，但並不是完全沒辦法解決
因此，藤田耕司獨創了一套預防離職的方法，將員工分為九種，列出他們想離職的原因，提供適當的解決方法，並收錄大量真實案例，幫助你有效留才。
 
四種想離職的心理X九種留才方案X各種真實案例＝把離職率降到最低
 
˙首度公開！打造低離職率的團隊祕訣
 
【案例1】做再多也不會被稱讚，決定離職
「不管再怎麼努力，上司都不會稱讚自己，因為他認為把工作做好是理所當然。長期下來我覺得工作無趣，便決定離職。」
 
˙〔解決方法〕不要只放大員工的缺點，觀察下屬的工作表現時，請留意尋找值得稱讚的地方。
˙〔結果〕即便是小事，只要做得好就會被稱讚，讓員工感受到成就感，想留在公司繼續努力。
 
【案例2】因為不想升遷，所以提離職
「升遷後，在工作中會被賦予管理職責，責任也變得更重。不僅人際關係的壓力更大，也會變得更忙碌。這些我都不想要，我只要薪水夠用就好，所以根本不想升遷。」
 
˙〔解決方法〕正式晉升前，先讓員工慢慢累積一些管理工作，從中建立自信，並隨時確認他們的煩惱，給予協助，會更有助於他們接受升遷，不再用離職解決。
˙〔結果〕由於上司能提供支援，不是丟給下屬自行摸索，員工在做中學，自然能勝任晉升後的職責，從中培養責任心。
 
作者認為，想預防離職，「留住員工，培育人才」才是解決勞動力短缺的根本之道。
為了實現這個目標，持續且堅定地推動必要的因應措施，將在未來變得更加重要。
 
 
國內名家一致推薦
Miriam│人資顧問
丹倫｜「主管菜鳥生存術」經營者
文森說書｜YouTuber、Podcaster
李全興（老查）｜數位轉型顧問
陳韋丞｜職游創辦人、職涯諮詢師
盧世安∣「人資小週末」社群創辦人
 
──好評推薦（依姓氏筆劃排列）
 

好評推薦
從心理到管理的實務指南，協助主管理解人心，建立可持續留才制度。──Miriam，人資顧問
 
帶團隊多年後，這本書讓我重新提醒自己，別成為那個不再成長、也不再傾聽的主管。──丹倫，「主管菜鳥生存術」經營者
 
從職場四大需求解析留才之道，缺工時代企業必須建立的用人思維。──李全興（老查），數位轉型顧問
 
新世代人才招募和留任是我常受邀分享的講題，由心理學的角度切入更是最新的趨勢；本書雖然是日本作者，還是有許多值得台灣參考的共通點。──陳韋丞，職游創辦人、職涯諮詢師
 
當我們理解：離職不是逃離，而是意志的轉身；當組織壓抑尊嚴、扼殺成長、否定意義，人便會以離去完成自我肯定。推薦本書給所有想要系統化留才者。──盧世安，「人資小週末」社群創辦人
 
作者介紹
作者簡介
藤田耕司
現任一般社團法人日本管理心理師協會理事長，同時也是管理心理師、日本公認會計士及稅務師。
 
1978年出生，2002年從早稻田大學商學系畢業。2004年通過會計師國考，取得會計師證照，同年就職於日本德勤會計師事務所（Deloitte Touche Tohmatsu LLC）。2015年設立一般社團法人日本管理心理師協會，並擔任理事長。
 
其善長心理學和數字領域，會從這兩個面向提供管理諮詢，並以心理學角度分析成功管理者和商務人士的共同特質，再依循這些內容，根據人類心理學中的管理方法，統整出一套管理心理學系統，協助客戶改善當前的管理問題，迄今已處理超過1200筆個案。
 
之後，創設日本「管理心理師」資格，並舉辦相關課程，提供管道幫助人們學習管理心理學，目前已授課超過一萬人次，成果受到肯定，更讓政府部門和各大企業也紛紛引進該課程內容。由於課程大受歡迎，《日本經濟新聞》等多家媒體也相繼報導介紹。著有《領導的起點：從心出發的50堂職場必修課》等書。
 
譯者簡介
林姿呈
專職譯者。翻譯當下，喜歡從相關領域書籍延伸閱讀，擴展視野。目前譯作有《矽谷流鋼鐵般的自我肯定感》《足部保健全圖解》《失智症世界的旅行指南》《巴菲特的決策邏輯》等書。
竭誠歡迎來信指教：eileentz@gmail.com
 
目錄
【作者序】了解員工真正的需求，才能預防人才流失
 
第一章 一般人常因為四種需求，決定是否離職
01「預防離職」逐漸成為攸關企業存亡的重大議題
02如何預防員工離職？
03底下無人離職的主管，具有哪些共通點？
第一章重點整理
 
第二章 生存需求──改善工作環境，預防人員流失
01「因為薪水想離職」，通常不是真話
02年輕員工就是討厭加班和假日出勤
03下屬會從透過主管的模樣，想像未來的自己
第二章重點整理
 
第三章 關係需求──如何避免員工因「人際關係」而離職？
01沒有人會坦承是因為「人際關係」要離職
02態度嚴苛的主管，也是造成離職的原因之一
03如何訓斥，下屬才不會埋怨？
04主管容易發火的四種情境，這樣做可避免衝突
05缺工時代，不要讓情緒成為導火線
06「用心傾聽，將心比心」的主管，才能留住員工
07主管找不出「下屬值得稱讚」的原因
08新人不懂又不敢問的內心糾葛
09懂得保護下屬，不受主管或奧客霸凌
10成為即使訓斥下屬，對方也不會離職的主管
第三章重點整理
 
第四章 成長需求──如何預防渴望上進的員工離職？
01對追求成長的員工來說，待遇不是最重要的
02了解員工對工作的期望
03即使滿意現狀，若對未來不安，還是會離職
04感覺「工作無趣」的五個原因
05委派工作時，必須提供明確的願景和職責
06設定目標，提供成長機會
07根據下屬的成熟度，採取四種不同的相處模式
08主管的真心關懷，足以打消下屬的離職念頭
 
第五章 公利需求──賦予成就感，預防員工離職
01渴望自己有助於人，是人的本性
02說一套、做一套的公司，很難留住人
03不覺得有必要感謝下屬的主管，有這些特徵
第五章重點整理
 
第六章 員工分為九種，想預防離職要這樣做
01「離職原因」會隨年齡、意願及能力而不同
02【第一種員工】有意願且能力強的新秀
03【第二種員工】有意願且能力中等的菜鳥
04【第三種員工】沒意願且能力差的問題新人
05【第四種員工】有意願且能力強的菁英
06【第五種員工】有意願且能力中等的職場領頭羊
07【第六種員工】沒意願且能力差的未開花者
08【第七種員工】有意願且能力強的高階幹部
09【第八種員工】有意願且能力中等的中階主管
10【第九種員工】沒意願且能力差的窗邊員工
第六章重點整理
 
第七章 如果不希望流動率太高，公司可以這樣做
01為了預防下屬離職，考核制度也要謹慎
02提高商品售價，能防止員工離職？
第七章重點整理
 
第八章 面對下屬之前，必須先面對自己
01身為主管，如何克服「只讀不做」？
02唯有真心面對下屬，主管才能成長
第八章重點整理
 
【結語】人力愈不足，愈不能放棄培育人才

Transcript

SPEAKER_00 0:05

Come on, Sigujo, Daikunsi Dide, Yu Found Lady Garfo, Jokte, Tang Tin, Gangsi, Hayapun Gun Ne some lace hipway, lacey jung, sin changing some le hog to fan six and gong kun lay, tomasum boy and si gong tong that. Khatong zeng chat nay some layoff hip chop woo go sin tong tin ye kun nai. K yip lung chountai gong ebindola. Libun su bong jongunko yan se to tong yun gongodi may chang. Let joyo gunbun gaiku yan choi lao sat kekwan gang. My yelled in ten yan eh, eh my king by five hang sial chizaggo. Joki tong yu gong jalakata mo sang, yao chizaggo. Mosen bong gam penfo down si ta luan laoji ho yang chai. Ligo, tising my cave me lam lungo sang chin. Kiin. Come oliamit san. Sun ya. Kiwa why young gong tai siul Tai Chan Songwa wong my chin. Don't yung gong tai chut Y mig while the young gongtai siul, Kyu Tao. Hold you go ne go deck of fan jawa but gungsi yaoha no the mob yeah, but this some lemin hell lump a chin thoo. Tsi a son Yan Gongtai Siu Tong S and Jung Chin Yah to Siwa. Yun Gum Ti sa yim Gong San Wala, say why your bay me taki chong duck Tomama fan. But yeah, Mo and Sung lay takle. How would see you go sai bay gong or tao h my lay. Tell uh come hoyan hold mafana, yemafana, come chunguan guian gongdo, come toi ling to sun late sun, yamati you see po lim gets a colour hammer, come ying go fajin, don't yung gong wa yan gong tai siula. Return thing some build ye holo hikangas some chang guan suiko, topadomunchok. Like you, chanke come some do, hung dengung janzo, yan zai guanhaga alegna, lidi do ele at quagode, chyoganto. Lapti jiha sok late toy emay uh lamfale, the one little fanseng, y to hole and chat gogdo, kins a lake sang mang dim. Kumni jung doyan chu se tido chungao, hai moban fat tai sen no kune langleck, late lot tumwako. Then zang yi t highlo titong foundi hasok. Lose, heg a hassok me jin, but geng yi em po yun. Oh, come young do bony sub y dim sin so gong. Halila, yao yuvani kum si gabana, oh te. Comon lit and si valingale, what the listen yin sige whum si a foot, daddy go dong, to hollang we have pao, has okay. He kune some leho minia go zong yukali. Hasok, bu hei chigun gong jok gemoyo no mina, sang jong may like a sea cake. Kodai j gong jo chong, sang jong zi kate in ziao, sang zoniga white siao, hai my two with me sang gum. Gumako uh j simo so ge uh chigun, um si sale, two her sok, tai cu siye gong jokke fan chong, din senke yato moyao se coller, yum chimle hasin sato late, yun sai, cotale, whatikung jo time on you mos sing no song king lay jigun um moban fato kung jokoin hai gum petroli zao jongola Yigo sing a taloho, ho koi homonglo, a little die some tito gumsi chongbun po yun g go, chigun cup king late, butello ban, leto chem gang zi gum, lyu shot liang se ling and jig monga mela. Little se chong gig yun gong to gun bung san chun so you cut ja like cham gong on some jun gum, don't the head a sunshine time no take ta kick nightin gangsi out leihoi, tell sang my jo lay sangasinja Song Sam. Legang die, fan you would pick choban jigun, could a po chi ju yi gali linting yang y konga sangja hou tie hubbanjo. Yanjilla, curve pai gungas yell to hug y gum hang cle food arm, could bay mean pay tie dying a like a day. What's a whole tie table, tight jung tie table tile ho hang, such a hollang pick tho gong sil mean, cho yo chim lake man yathi sang, gunity sun saw yan child, say hollango go yi yun go lang like in yung gong, could loy some hayajun kek sang jun so hot monti, hot mon hog sang lang, hot mon five chook low chicken yunj, yinjing or donk they got yangum si tai go yatahan tayaohan. Dikungjole ho san man homdo yehoba yao yi chanta hak go langa lango de chun like chongoto. Liggasin yibo, he couldangan jung hollang bin yo sang jung jung. Yanji, lij jong, loban, but at jugun, lim ying go yet ko y lum yangden, so ya lingando halfway, litunj so yu bit, hole guy, mu yako yun yum sang jong, hot monk, tonko de came on a gung fan lungho langung langa moon joki so yaki word my deo te langao yun gon yao sa gungalo se. Leminder lan lepa chok, titomho, somejifu dale mafany hazogle, tonsoge king layalo bana, hula homo laya some jifu, what didn't gaiu changama yan. Dana dong, le yu sang a chan zeng san, later you mini langa hazo. Don't lay you dogongge hazo, the si uh, chung dialegam will chin to siway. Hai pale gungfo. Some changing uh why do so yemeli saw fu get jugun why the fun her don't hold yell uh jum si tu jin sweung for sihaula the gandai some tai junbi Bong joggle hong z lo hei. Jujung danji goisin to my uh soke wudona, gangalingo chan san gin zang jong si son my jigun yesengjang. Don him jojung puyo yesan low si white whai gum sifuga chang, do jingis yon, le jung chong zhong wokduck yun, but j lo joi san jong dongle. Bong jol ganga yo zaglendo jet. Com son diction, bu yun yan jai. Yun gong hei mon he gongjolemi wata boonjok, kesi di soika. Some bila. Sang chin soika. Coming some some com sick but uh on chun goji wangen to hei mongong on some then on chun song would get gunbunsuika. Come tick chanzamina yangd, little yang to my gungjuan gang. Yang my way young soul, com su in Yan Gong at high school, do a late yet, the hold lobana chuguna do m ye while yung gung late, do ya my tiny. Come to hold kim tho, zige kune from sec. Chife, liga yangong, bobanfajing fugi fun, sang j song would y go bina, foun so y but muntong sang hai, so you lo jik kata yan so sim with do late. Come zong si gong jok, to my son penganger, lean heng sai dia to jen si ya, could ho chong si go and siganya while sang at you gaban, sing a yatu oti come kutao gota while ja late over se na home. The some dim to you may like on ching gum, the yun gong hai witho go gun tatsu gun, loban, the yung, her son junti may like, the yule chung hai, why hokuna said the whole yuna has of litter with the chung like little maylock on hung. So you could change up late. The dim tai guan hai soika. Digita hei monking up low hoy and say guan hai, pin te wok keta and hung soika. The hot mong be hangdeng, guan hai soika bunza leta, hei mon be hang deng. Come devanjuna, bay fau tenga tile bin, yim la chikta, mo se, komu do soikaula, maybe munjok. Come chigun yakutum titolakule, leu bay min her se natla, chem muy yu yin boleckle, hot bok you hale, chi le chung jokang, hai hozok dolakes a toi wanai. Com king teng tom tongle, piso yulehu, lentu haz of gumgok do gun, hai legai like gumsaw. T you lay to a loban to a chigun, le tungai darting her siwala, teng Igu buta. Gum maman lake has o'chan with a litolo tensamoa, bao gut, kutchan ting a late yun yan. Twell fan tiki so let a la fan tekolakas a big you, tangumok tickle, le koibi hangwaya, lim my gong koya, lim son hoi koye, zigun hai ho chole fong xi jun some get chakler, bing one yung, how chi yangzi, hong lo he, bay mean so far. Ji don'g guanwai. Little yum gum fat many sanh, loban, my chigun, ingumbu y at zi dong son man, well man bagade fong. Sim singing as gongum, taugum manho, but that has him, man manho dungin lato gum team sang jung soy cow, new hot monfa n half folk team, young yao chongzo like to my son chan like pin chet tam sokin or team langa so yung could yukala hit the home do yet, but like a sang jum dole. Could they do you a tang done, haio, thousing yang mun ye, do late. Gangula, lit Io Liu Gaio Kona, Le Yu Syu Jangatola, Hasok, Hei Monku, uh Te Hemo Hungsi, Langa Hotoka Lang Yim, So Leula, uh Fun Py Sangola, Liu Ching John Yang Sing Jung Hot Mong. Tomale Fu Yukong Joker Yi, Te Yule, Betty Hulm Jokola, Com Little Gai Sigu, My Livang Fati Guan Sanger, Che Leo Bit's a little live and Kong or Hoyiman Fa Faidoa, Jangado Hoy Pay Ma di Tukinho Kutangati. Com Lindola uh faio tige. Mugan no son fait. Little bay me could my little uh yin secret some hammer, secret uh yi wan bid, secur got a mo chang, could I will see that. Com gum se do you low man co come yin sea bigger tile tik how get how hot bill jump to my critic and a little bit of churn lawy, could see with churn or logo tetol, could you know with our gum si haio tau made or suns. Com which we are gong on some the high lendal cake. Little choongake. The young char sea gow. Little san child, the tea sum low cream bagangla, bay mean, and my late seedo but chocolate magic gordo gon si gomle, lendo so, so green megal jumper like hoi crit ye. Yek to hoyle, bag hongane, don't call de lungo, yadi kitangle, msehardum manu chigun, mzeha man low siale. Leto y a gangdo hongansi kanjule, hoi tai kanga tai kanga yun ye sangyi tinla chatler. Comhoi kanga le bono gum si sanjang. Tesid him Gung Soika. Little young loy teen san hot bomb. Hi hoi yao jo yan tick more bongdo yan, cra kata yan to say wooha gong hing ya li go yang ye yan san soi cale. Come to ming, taigo sam dim hai could ya sea layo. Talio has y lay tagachang me don yun gong so gong jok hai to keta nyo bong jo shell, could you go home cho ye. Cut uh jun lobana yung check come yungung fan heart woo Yun white cut ye got a hold ja yeo to hold a whole pang. Come lindo yung such a gum so ja well you know how ye. You know good job ye know for sugar low like hello hot wood file to hold duck do gun to my gun saying dog ja. Come a lindo hard solution, what chicate in your bong jol, you know yaw yong sila mean. Che hoy moon jokal lay ta chang mean gong lay so you cow. Come toi co labler, to my satin doddy, yao yek say we get keep si mangla, come la lingol yongle to you fani gongle hiho sila to jodo a yi gongle, pi pie maya dangla. Didi hi tonly yung chyo jo. Com could say we are gong hi no cho sing hi ye fan gong fong gong jan chingo and di no to chung ho yi bondati yao soyan no. Kodita we got it yan mali and gong si do ban by yi tsi ho ling do lay ticket and zonti yao, monitor su mdong lingar, mdong leckla, mdonga yun yang, k yun gung, little chocho mtong do chat, you must so you call yao sin chang, tickle, hi mton. Gumle de musila gonjo, yo m jong, choan yajun, gungalo yang. Yo say di so guan within jun, keto chat. Thalo, cra san bad yiba hunt bajibaganji, chilgon gang uh long little cung little yang jun gong cra san jun so le wong sanga, tong sila guan hai so colo man gum, so little yula baby, coulda, sang a jong for gongzole, the gun taitan diler, could you goonye, little boon so could a sang jum soika, whai pali, yao til zin gongjok bigger. Tonguekai secler, the gai jokongzole, do may like a jong you sang, bigger the gindole, which her or tido till may like sep low dim. Digo su chang sick kautong, lengthido, the gungjho, tido make gazak bago. Lau yigo de hai my yan my tongsidol gaia was eh, jao hapu po yuna kohaho lang kao galo kotong fo come ta yung tsi bakoi, hoi bowu, liago guanai sukao. Tailo Semo Yi yun, talan like ho chag Mantai Sanyana, Hanto Yaga so with it. Crucho so you on chun gum ton den. Y chel, hai one gug, san soikao, toma guan hai soikao, got to tie, li bay mina could a uh woyam we put the so loyer, li tai gong manco, go tai se do, wabi zido, come comancho, come comancho, home munzokle, could a san chun so mingon some gum. Lingoleta on piteen buller, jumpati big some de yun gong, uh taiguan my to ma tizun, cungfa, could guan hai suika munch, takin laptoye, do se tido, white se toido. Yan taiwa, hijo yet, kmacho. Y na yung hang, ho choido, yimla, chikta, bongin up tizon, gongan suika, toli chengjan, si a be. Zi kun ha yu yse dole, poyo koidele, hai to tigu tin. Bay me tengso set hong, po Iguana su, soila little y sick dun ho gun neho tsi ten so. Daisamlo, yao gongeng, lungle kange, zeng. Hai dosaku se a g soya ngude choikale gold o zijung tilin sang jungsoi colo, tumsila do yum a sang dumko dyangle yo chin joga san jin soika, ticugo, sansumjin little guan jile whaipa the hoyo tiljin singing yam baker, pinch it, men co compiled up, toiko came on. Chong van neh munjok, core sang so, tomato foo yoko, gold of ticin bigger. Matila, lick baker gung joker, metai dog, the fong zigullah, burn out tigot, gorola, kind of sealdo jun zai. Coming that bow junk with sang jun soika with I say in the guan my sins hong, the yoke hong yi big yuna, ho card little. Com no. Why mobigola, with this sang lava zigongsi, her big goodn lay. Come you jungle yan child, jun why hopoon, ho yin joking a sang jun soika. They say like mo yi yun lung like targ and may hoy fate, could they have some and dilajan so changer to moti son some kegan, but delicacy cup so you le chong san bang why her moon job sang jun so the ma gong le so kao, komoto chalajai, liu fatka kremati langla, on bydle, ho fat fate cichang chig gong white, you couldn't sing jung, lit you hack for tihabla, hollang yi choyu, the chong yindo with sang jung so liu junggan for ngamai ti fat fate ho dai gongla, com si at the gongsi choihoga. Uh menko waberti doler Leo Lego one changla, tell di be hung then good day. Waberti doll gazek, bong good chong sub tison. Come he chong son gong jokle miniho one dolak bong joy ny gazekla, come the hoy gangga moonchu to kum soya gong lay soi cow. Say you know, but you know the hoy bongto yanya, you know the gong sida gong hine, you know the say wood of gong hine, mamma cut a wo gazum, my chido you the yell. By mlo yo gon gang lung like go guy gonbo. Clear lung like a joy could gong yigin to be jinjong, deal like gwana soy colour, to my co gatang, tom joke hanger, you san tin soy colour, come libamo, so while you baby me uh a good cake in a tollitang the soy a go guy chicken tango chiguin gong yeah uh come bunchoana suicide. Holancoyages are in the holding yim, somebody gau gavan lay. Come so little jinjo ye gain, tomai uh dagga, come uh pigong uh could you mean though okay, the big okay fumo, your mesia was banyao, and gong sick as a yin go tie, dance and go on bana. Come don't even see, too. Gold bang tap. Some good ne jet or so yugajun fai go gun bunsi gong, legayamolem yingohe, dim yun fong zigue le hai, yiha ying, diman ta jo lingode judong, yun yi sunja, lao de goan yang, dongio egaloban, jigun, mjoi jan puan choiga sunlo, si why, why gongzifu, yetai lola, nigo hagato ji chio gazakil jingiola, muewe ha so di fotai, doi sengwalei, sang jango young fan. Muoya chi sangong yangola, muya chi loi some kautong, do gan ne, sango gang yao sau ge lango ja. Heleko yan chofishan do kikar me si dai somefu, legeno a eye g hai yan dang dang, cho loban, choon ne some se gumya leyao mo chung po yokas up si o chm to leti gay choya gatika tujin Tungosigosi moya some vanjong one gabon ho siin san yan fasen lo yam my a sang capsu gangova tsekingwa time dong yang. Tanya low in one colo my fan bigang dog and tango. Channel, ling on the gangla, hokay jok to gang dogate, tongaga, we send yelling jao. It was a comic hoy cob be man one. Time on each one se would yi but you know.