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CX Matters by Hello Customer
Welcome to CX Matters, a podcast where we dive into all matters CX to find out what really makes the difference, what moves the needle, and what makes customers tick.
CX Matters is powered by Hello Customer, the platform that helps organizations turn feedback into real business improvements.
Learn more about Hello Customer here: www.hellocustomer.com
Podcasting since 2025 • 6 episodes
CX Matters by Hello Customer
Latest Episodes
Episode 4: Trust Is The New Currency of Digital Customer Experience with Steven Van Belleghem
In this episode of CX Matters, host Bram De Vos sits down with Steven Van Belleghem to explore a growing tension in modern business: as companies become more efficient and automated, do they risk losing customer trust?Fro...
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Season 1
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Episode 4
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29:40
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Webinar. Beyond the Hype: GenAI in Customer Experience in 2026
In this Hello Customer webinar, CEO Bram De Vos is joined by CTO Jonas Beullens for a blunt, practical conversation about AI in customer experience, and why the loudest takes are usually the least useful.They open with a deliberately pro...
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44:32
Webinar. Voice of Customer Intelligence: Using customer feedback to gain competitive advantage
In this Hello Customer webinar, CEO Bram De Vos is joined by Michel Stevens, course director at CXM Academy, for a no nonsense look at how to turn feedback into action, and why most companies still miss the point.Key Topics Covered:
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49:40
Episode 3: When Customer Experience Delivers ROI
In this episode of CX Matters, host Bram De Vos brings together two leading voices in customer experience: Michel Stevens and Horst Remes. Michel brings the lens of leadership and culture, while Horst approaches CX through design, experimentati...
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Season 1
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Episode 3
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28:15
Episode 2: When in Doubt, Be Human — How Technology Amplifies Customer Centricity
In this episode of CX Matters, host Bram De Vos sits down with Michel Stevens, one of the most respected voices in customer experience, to explore why culture and behavior matter far more than processes or technology. With over two decades of e...
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Season 1
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Episode 2
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29:06