The VetPractice Playbook
The VetPractice Playbook is your weekly game plan for leading a thriving veterinary clinic and becoming the leader your future self will thank you for. Brought to you by VetPracticePro, this podcast dives into all things veterinary leadership, management, and clinic ownership so you can build a practice that runs smoother, grows stronger, and leads with purpose—while also helping you grow as a confident, effective veterinary professional.
Join host Dr. Emily King alongside Jon and Cayla Bittles and Richie King every Wednesday at 9:00 AM EST as they break down real-world challenges, share practical strategies, and give you the tools you need to better support your team, serve your clients, protect your wellbeing, and create a career and clinic you’re proud of.
The VetPractice Playbook
EP5 - Behind the Scenes of a High-Efficiency Veterinary Clinic
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In this episode of The VetPractice Playbook, the crew discusses the different processes that were implemented at All-Star Veterinary Clinic that took the practice from ordinary to extraordinary!
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Timestamps
00:00 Intro
01:25 Changes That Revolutionized All-Star Veterinary Clinic
02:03 Restructuring the Reception Area
06:26 Opening the Door For Your Clients
07:31 Establishing Continuity of Care
10:23 How the Teams Get Set Up
12:09 Implementing Vocera Badges
15:24 How The Badges Work
17:05 Using Vocera Badges To Appreciate Staff
18:20 The Financial Side of Using Vocera
19:10 Importance of Low Wait Times
21:02 The Roundtable Replay
24:10 Optimizing the Workforce
27:11 Recap
29:33 Outro
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