How to MSP

As a former MSP veteran and Vice President of Service at IronEdge Group, Mark Sowden specialized in client satisfaction, mentorship, and effective leadership through advanced KPI development and data analysis. Mark spent his IT career transforming technical challenges into seamless client successes by focusing on high-touch support and strategic training. He has since pivoted that passion for knowledge-sharing into a career in public education, where he now serves as a science teacher dedicated to fostering curiosity and analytical thinking.