AssociationHelpNow
AssociationHelpNow® delivers practical, real-world conversations for community association managers and board members who live this work every day. Each episode features candid discussions, expert interviews, and timely insights covering legal, insurance, operational, leadership, and communication challenges facing HOAs and condominiums. From livestream highlights to workshop takeaways, the show bridges the gap between theory and practice—helping listeners make smarter, more confident decisions in complex environments.
Hosted by AssociationHelpNow® | Practical insights for managers and boards who live this every day.
This content does not constitute professional advice and may have been edited.
AssociationHelpNow
Protecting Managers & Boards from Abusive Residents
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Have you ever had an owner say something like, “Send me another violation and you’ll regret it. I’ll come down there and deal with you myself”… and you’re left wondering: Is that just rude—or is it a threat?
YOUTUBE: https://youtu.be/qpV8O5807do
In this conversation, I sit down with community association attorneys, an insurance professional, an engineer, and an on-site manager of a 1,100+ home community to tackle one uncomfortable question: where is the line between angry, abusive, and legally actionable?
We talk about:
Real-world examples
Whether police, HR, and legal counsel can actually help
How boards can truly have their manager’s back
Codes of conduct, behavior policies, fines, and enforcement limits
De-escalation phrases and tactics managers actually rely on
If you’re tired of boards and managers being “punched bags” for bad behavior—but you also don’t want to silence legitimate complaints—this video will give you language, perspective, and options you can use in your community.
Panel:
Raymond Dickey • www.AssociationHelpNow.com
David Byrne, Esq. • Ansell Grimm & Aaron, PC • dbyrne@ansell.law • www.ansell.law
John LaGumina, Esq. • The LaGumina Law Firm, PLLC • jlagumina@laguminalaw.com • www.laguminalaw.com
Justin Bailey, CMCA • AAM, LLC • justin.bailey@associatedasset.com
Gregg V. Gerelli • Gerelli Insurance Agency, Inc. • gregg@gerelli-insurance.com • www.gerelli-insurance.com
David Chesky, R.S., P.R.A. • Falcon Engineering • dchesky@thefalcongroup.us • www.thefalcongroup.us
Hosted by AssociationHelpNow® | Practical insights for managers and boards who live this every day.
This content does not constitute professional advice.
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