Voices of Vacation Ownership
Voices of Vacation Ownership explores the transformation of one of the travel industry’s most misunderstood and rapidly evolving sectors. As shifting guest expectations, technology, and new ownership models reshape how people vacation, operators, resorts, and service providers are being forced to rethink everything - from sales philosophies to guest experience and long-term value.
Hosted by Gaetan Babin, the undisputed leader in vacation ownership with over three decades of direct industry experience, this show delivers conversations that go far beyond surface-level trends. Gaetan brings his deep operational insight, real-world perspective, and unfiltered curiosity to every episode, elevating each discussion with the kind of clarity only true leadership can provide.
Powered by the Canadian Resort and Travel Association (CRTA), a trusted authority dedicated to transparency, education, and consumer confidence across Canada and North America, Voices of Vacation Ownership connects listeners with the people behind the business - resort leaders, innovators, executives, and frontline professionals - who are redefining what vacation ownership means today.
Whether you’re an industry veteran, a resort operator, or a curious traveller, this podcast gives you rare, first-hand access to the stories, strategies, and thinking shaping the future of vacation ownership.
Voices of Vacation Ownership
Latest Episodes
The Evolution of Vacation Ownership: Insights from Rob Webb
What does it take for an industry to survive decades of legal battles, regulatory overhauls, and a complete reinvention of its core product...and still come out standing?In this episode, Gaetan Babin sits down with industry veteran ...
The Power of In-Person Networking at GNEX
This episode features Paul Mattimoe, CEO of Perspective Group, discussing the enduring value of face-to-face events in the digital age. Explore how industry leaders leverage in-person networking to build relationships, accelerate deals, and fos...
The Power of Mindset in High Performance Leadership
Jim Madrid, a resilience expert and mindset coach who overcame stage four cancer, shares insights on leadership, mindset, and creating a positive organizational culture in the vacation ownership industry. Discover how high performers leverage b...
Reimagining Exchange with RCI: Collaboration, Member Value, and the Future of Ownership
In this episode, Gaetan Babin interviews Tara Bergeron, Senior Director of Business Development at RCI, about the evolution of the vacation ownership industry, the role of exchange companies, and how they enhance owner experiences through innov...
Structuring an Industry for Engagement: Policies, Partnerships & Scale. Episode 2
In this episode, Gaetan Babin and Jonathan Stoker, industry experts, discuss the evolving landscape of vacation ownership, emphasizing the importance of customer engagement, the integration of technology like AI, and the need for a shift in sal...