Retention of patients, building and maintaining your dental practice, requires you to look at:
-Thought Leadership
-Office Culture
-Branding, or fulfilling your promises to patients and staff
-Consistency of your brand
-Quality Improvement
-Commensurate Pay
These above topics are directly intertwined with retention of first time patients. The question we all need to ask ourselves is this: how do we measure up to retaining our patients?