Our guest today is Tracy Thorup, General Manager at My Practice My Business. You've all heard me talk on the dichotomy of dentistry where nearly everyone within the dental team has formal training, except the office manager. Very few office managers have business degrees, yet we docs place them in positions where our expectations are often times unrealistic commensurate to their actual training and expertise. It's time we start to invest in their training to help them more easily fulfill their jobs, and have greater satisfaction in dentistry.