“HB 23: Timely Filing — Every Day Counts”

Before this law, we started noticing something troubling — insurance companies were trying to shorten the timely filing period to just three months.

Three months might sound fine on paper, but anyone who’s ever worked the front desk knows that’s barely enough time to process complex claims, wait on coordination of benefits, or deal with slow insurance responses. As a dentist and owner, you need to better understand what your front office team members deal with each day.

Sometimes patients take a few weeks to give updated insurance information, or you’re waiting on primary insurance to pay before submitting to secondary. In many cases, that process can easily stretch past three months.

So that shorter window wasn’t just inconvenient — it was setting offices up to lose legitimate reimbursements.