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The Motii Playbook
The Motii Playbook is a weekly business podcast focused on the real systems behind growth.
Hosted by the Motii team, the show explores how modern businesses can create momentum through smarter sales processes, connected systems and practical technology decisions.
Each episode highlights one key shift, one system improvement and one measurable result — helping business owners, sales leaders and operations teams scale with clarity and confidence.
Featuring expert conversations with Motii consultants and leading technology partners, this podcast is built for teams who want practical progress, not empty growth advice
The Motii Playbook
Latest Episodes
95% of Support Queries Resolved by AI Customer Service in the Era of AI
95% of Support Queries Resolved by AI Customer Service in the Era of AIIn this episode, Fred Schnell hosts Declan Ivory, VP of Customer Support at Fin, to explore how AI is transforming customer service. Discover how achieving an...
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Motii Mini: What Nobody Tells You Before You Implement a CRM
Motii Mini: What Nobody Tells You Before You Implement a CRMIn this episode, Katie Tassone-Milligan sits down with Motii co-founder and CRM expert Ben Fuller to unpack the uncomfortable truths behind CRM implementations — the ...
Why Your Business Is Worth Less Than You Think
What it Really Takes to Build a Valuable Business: Insights from Graham MorganIn this episode, Fred Schnell interviews Graham Morgan, Managing Director of Morgan Shaw Advisory, to explore what makes a business truly valuable and how owne...
Why Teams Don’t Use the Systems You Pay For
Why CRM Implementations Fail and How to Make Them StickImplementing a new CRM isn't just a technical change—it's a significant organizational shift that hinges heavily on change management, team buy-in, and ongoing engagem...
Closing the Loop: Connecting Sales and Operations for Construction & Trade Businesses
In this episode, Kyle Rogers and expert guest Kate dive into the common pitfalls and solutions for trades, construction, and service businesses facing growth bottlenecks. If you're wondering how to connect your systems, streamline workflows, an...