GBS Rewired
This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.
Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.
We cut through theory and hype. Instead, we focus on what actually works:
- How to redesign your GBS operating model to make maximum use of AI
- How to prepare and govern data so AI can deliver real business value
- How to simplify and standardize processes before digitizing them
- How to reskill, redeploy, and re-energize your workforce
- How to lead change when technology moves faster than culture
If you're responsible for the next chapter of GBS, this podcast gives you the insights, frameworks, and candid lessons to move from ambition to execution.
GBS Rewired
Reality Check: Exploring the Data Behind the GBS AI Hype
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The AI conversation in Global Business Services is loud; but how much of it is grounded in reality? In this episode, we sit down with two of the most authoritative voices in the GBS industry: Naomi Secor and Barbara Hodge, SSON Research & Analytics. Together, bringing over four decades of experience tracking the trends and transformations shaping shared services worldwide.
They're here to cut through the noise and give us the data-backed truth on where GBS organisations actually stand on AI maturity and adoption. We get into the real debate around Agentic AI — what it means for service delivery models, whether GBS organisations are genuinely reducing headcount, and what the research says about how teams and skills are evolving on the ground.
If you've been wondering what's hype and what's real, this is the episode for you.
Throughout the episode, we reference the following:
SSON R&A’s State of the Shared Services Industry 2026