GBS Rewired
This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.
Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.
We cut through theory and hype. Instead, we focus on what actually works:
- How to redesign your GBS operating model to make maximum use of AI
- How to prepare and govern data so AI can deliver real business value
- How to simplify and standardize processes before digitizing them
- How to reskill, redeploy, and re-energize your workforce
- How to lead change when technology moves faster than culture
If you're responsible for the next chapter of GBS, this podcast gives you the insights, frameworks, and candid lessons to move from ambition to execution.
Episodes
8 episodes
From Cost Center to Value Engine: Steve Rudderham, Ecolab
Many GBS leaders still lead with "we save money," but is that still the right pitch? In this episode, Steve Rudderham, SVP GBS at Ecolab, joins us to talk about the shift from cost center to value engine. Drawing on his experience leading GBS o...
The Big Data Conversation: Vandana Khanna, MetLife
Data quality isn't the most glamorous topic in enterprise AI — but it might be the most important one. In this episode, Sally Fletcher, Head of Thought Leadership & Communit...
Getting the Buy-In and Downstream Impact from AI Initiatives, Sefa Soybir EY
Everyone's running AI pilots, but how many are actually delivering real business impact? In this episode, we're joined by Sefa Soybir, Senior Manager and Agentic GBS Lead at
Reality Check: Exploring the Data Behind the GBS AI Hype
The AI conversation in Global Business Services is loud; but how much of it is grounded in reality? In this episode, we sit down with two of the most authoritative voices in the GBS industry: Naomi Secor and Barbara Hodge,
How to Scale Agentic AI
As enterprises shift from AI pilots to full-scale deployment in 2026, the real challenges emerge — and 40% of agentic AI projects are predicted to fail. In this episode of GBS Rewired, host Sally Fletcher sits down with CK Taneja, SVP ...
The Power of UX Everywhere: Jan Nikus (KONE Business Services)
In this episode of GBS Rewired, Sally Fletcher speaks with Jan Nikus, Vice President of KONE Business Services, about the importance of user experience (UX) in global business services. KONE's...
Augmenting Flawless Delivery: AI in Global Central Operations ⎸ Ansgar Thiessen (Swiss Re Global Corporate Solutions)
In this episode of GBS Rewired, we sit down with Dr. Ansgar Thiessen, Head of Global Central Operations at Swiss Re Corporate Solutions, to explore how AI is driving flawless delivery in global business services. From improving data in...
Agentic AI & the Future GBS Operating Model | Uli Erxleben (Hypatos)
How is Agentic AI transforming the GBS operating model? In Episode 1 of GBS Rewired, I sit down with Uli Erxleben, CEO of Hypatos, to unpack what “Agentic GBS” really means, and how AI agents are reshaping enterprise...