GBS Rewired
This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.
Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.
We cut through theory and hype. Instead, we focus on what actually works:
- How to redesign your GBS operating model to make maximum use of AI
- How to prepare and govern data so AI can deliver real business value
- How to simplify and standardize processes before digitizing them
- How to reskill, redeploy, and re-energize your workforce
- How to lead change when technology moves faster than culture
If you're responsible for the next chapter of GBS, this podcast gives you the insights, frameworks, and candid lessons to move from ambition to execution.
GBS Rewired
Getting the Buy-In and Downstream Impact from AI Initiatives, Sefa Soybir EY
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Everyone's running AI pilots, but how many are actually delivering real business impact? In this episode, we're joined by Sefa Soybir, Senior Manager and Agentic GBS Lead at EY, where he helps organisations move beyond the hype and embed agentic AI into real business processes.
We get into what separates a genuinely compelling AI use case from one that just looks good in a demo, and the criteria Sefa recommends before greenlighting any agentic initiative. We also tackle one of the hardest parts of AI transformation — realising the downstream impact. Automation rates and productivity stats are one thing, but how do those numbers actually translate into business value? And what do you do with the headcount you've released?
We'll also cover the human side: smoothing out change management, bringing employees on the journey, and securing executive buy-in for something as ambiguous and fast-moving as agentic AI. If you're trying to build credible AI initiatives that stick, this one's for you.