GBS Rewired
This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.
Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.
We cut through theory and hype. Instead, we focus on what actually works:
- How to redesign your GBS operating model to make maximum use of AI
- How to prepare and govern data so AI can deliver real business value
- How to simplify and standardize processes before digitizing them
- How to reskill, redeploy, and re-energize your workforce
- How to lead change when technology moves faster than culture
If you're responsible for the next chapter of GBS, this podcast gives you the insights, frameworks, and candid lessons to move from ambition to execution.
GBS Rewired
The Big Data Conversation: Vandana Khanna, MetLife
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Data quality isn't the most glamorous topic in enterprise AI — but it might be the most important one. In this episode, Sally Fletcher, Head of Thought Leadership & Community, Hypatos, sits down with Vandana Khanna, a global finance and technology leader at MetLife who is leading the company's Finance Modernization and Digital Transformation initiative. With experience spanning insurance, consumer goods, telecom, and retail, Vandana brings a rare blend of strategic vision and operational reality to one of AI's most underestimated challenges.
We dig into what "AI-ready" actually means in practice, why bad data is so costly and so hard to catch, and how leaders can navigate the politics of data ownership inside large organizations. From the minimum data-quality bar for a successful AI implementation to the structural changes that would have the greatest downstream impact, this is a candid conversation about the unglamorous groundwork that determines whether AI succeeds or fails.
If you're under pressure to move fast with AI, this episode is essential listening.
If you want to learn more about how to implement Agentic AI, download our whitepaper here.