The Referral Maze
The Referral Maze
Replacing medical clipboards with referral orchestration
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Kevin Kunz
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
tell the story from multiple perspectives including:
•the patient
•the primary care physician
•the referral coordinator
•the specialist
Describe the frustrations each of these people experience due to disconnected healthcare systems, repeated paperwork, lack of shared medical records, and patients acting as the messenger between providers.