The Referral Maze
Episodes
6 episodes
The Hidden Economics of Patient Journeys
When a patient enters the healthcare system, their care rarely ends with a single visit. What begins as a routine appointment with a primary care physician can quickly evolve into a complex journey involving multiple specialists, diagnostic cen...
Why patients are the medical API
Electronic health record systems used by hospitals, clinics, and specialists often cannot communicate with each other effectively.As a result, patients frequently become responsible for transporting information between providers.
The 200 Billion Dollar Referral Black Hole
Explain how patients often move between multiple providers such as primary care physicians, chiropractors, orthopedic specialists, surgeons, and physical therapists, yet the systems used by these providers rarely communicate with each other.
Replacing medical clipboards with referral orchestration
tell the story from multiple perspectives including:•the patient•the primary care physician•the referral coordinator•the specialistDescribe the frustrations each of these people experience due to disconnected healthcare ...
Ending the manual nightmare of medical referrals
focuses specifically on the daily life of a referral coordinator managing dozens of patient referrals. Explain the manual processes they must use today, including fax machines, spreadsheets, phone calls, and insurance approvals. Then contrast t...
