Networx Podcast

Ep11: Customer Journey - How to plan for more change

August 07, 2019 Season 2 Episode 11
Networx Podcast
Ep11: Customer Journey - How to plan for more change
Chapters
Networx Podcast
Ep11: Customer Journey - How to plan for more change
Aug 07, 2019 Season 2 Episode 11
Networx Brisbane
A once linear model is now fragmented and continues to evolve. A growing number of touch points can make a consistent brand experience harder than ever. We ask three industry experts to explain what's changed, tips for growth and how you can better plan for the future. Panellists include: Sueanne Carr, Customer Strategy Superhero, Customer Frame; Michael Joo, General Manager, Datarati; Mark James, CEO & Co-Founder, Customology with Panel Facilitator: Liam Fitzpatrick, Founder & Head of Communications, Commswork. You're listening to the Networx Podcast with your host, Lisa Ma.
Show Notes

A once linear model is now fragmented and continues to evolve. A growing number of touch points can make a consistent brand experience harder than ever. We ask three industry experts to explain what's changed, tips for growth and how you can better plan for the future. 

During the event, we covered:

  • Tips on how to map your customer journey  
  • Advice for managing your team structure    
  • How to remain agile

Panellists include:

Panel Facilitator: Liam Fitzpatrick, Founder & Head of Communications, Commswork

Podcast Host and Event MC: Lisa Ma, Networx Brisbane & Iceberg Events

Further resource links:

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Live recording at Loft West End on 29 May 2019 by Select Audio Visual.

Networx Brisbane
events are organised by conference and events company, Iceberg Events. These events are proudly supported by Reload Media, Vivo Group, Select Audio Visual, Vision6, Andzen and DPMA.

Produced by Networx Brisbane, Australia. For upcoming live events, visit https://brisbane.networxevents.com.au/events

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