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The Suggestion Box
Most restaurant advice sounds good until you're the one standing in a 38% labor week wondering what to do next.
The Suggestion Box exists for that moment. Owners, operators, and industry pros submit their real situations anonymously, and each episode works through the problems, patterns, and blind spots that are quietly costing businesses money, culture, and momentum.
Hosted by Ryan Hornibrook, founder of Elevated Restaurant Solutions.
Submit your situation at thesuggestionbox@elevatedrestaurantsolutions.com.
The Suggestion Box
Latest Episodes
The Leak Behind The Line
Most of the money problems in a restaurant aren't happening in the dining room. They're happening in the cooler, at the receiving dock, and in an eight-year vendor relationship that's never been questioned. This episode goes there.
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When Things Go Wrong At The Table
Three submissions about service recovery the moment something goes sideways and the team has to respond. We talk about complaint handling with no protocol, comping as a default that's quietly costing margin, and a team that freezes under pressu...
The Expectation Gap
Three submissions, same pattern: operators with clear standards that never made it out of their heads. We talk about inconsistent execution that isn't a people problem, training that's really just shadowing, and accountability conversations tha...
What They See Before They Walk In
Three operators, three different problems. All happening before a guest ever sets foot inside. One is sitting on a one-star review they don't know how to handle. One has been posting on Instagram for a year with nothing to show for it. One has ...
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