Civility Matters: Conversations on Rudeness, Respect and Workplace Culture
Civility Matters is a podcast about workplace civility, incivility, rudeness and the human side of leadership. Hosted by psychologist and speaker John O’Brien, the show features guests from business, healthcare, education, and public life who explore why rudeness happens, how it affects people and organizations, and what we can do to build more respectful workplaces and communities.
Each episode offers research-based insight and practical steps for leaders, HR professionals, and anyone working to reduce toxic behavior and strengthen trust. The show provides a regular reminder that how we treat each other at work isn’t a soft skill, but rather it is a strategic advantage.
Civility Matters: Conversations on Rudeness, Respect and Workplace Culture
Dr. Dana Ackley on Emotional Intelligence for a Divided World
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Civility Matters welcomes psychologist and emotional intelligence expert Dr. Dana Ackley for a powerful conversation on navigating our deeply divided world. Together, we explore how emotions shape our reactions, fuel toxic polarization, and can just as powerfully be harnessed to build empathy, better decisions, and braver conversations across differences.
Dr. Ackley explains emotional intelligence as the intelligent use of emotion, sharing practical tools for recognizing triggers, managing impulses, and humanizing “the other side.” This episode offers hopeful, actionable insights for anyone tired of rudeness and ready to help repair our social fabric.
Dr. Ackley's Bio:
Dr. Dana Ackley is a psychologist who is an executive coach and author of the book “The Little Book to Save Humanity” published in 2024. In addition, he has a forthcoming book to be published soon, entitled “Emotional Intelligence for a Divided World (https://theeqpress.com).
Dana is an internationally recognized expert in Emotional Intelligence. He works as an executive coach to senior leaders in a variety of industries. Much of his current work is devoted to helping society overcome toxic divisiveness.
For more information on Dr. Ackley: https://theeqpress.com/about-dr-ackley
For more on my work on rudeness and incivility, you can find information at:
