Breaking the ICE
Demystifying the Insurance World
Breaking the ICE is a podcast for everyone who works in the space where insurance meets technology - whether you're steeped in underwriting and claims, building the platforms that support them, or simply curious about how one of the world's oldest industries is being reshaped by the rise of Artificial Intelligence and other complementary technologies.
Hosted by Elliott Draga, Head of Growth at ICE Tech, alongside co-hosts Lloyd Overton and Mark Colonnese (and the occasional guest), the show draws on decades of combined practical experience in the global insurance sector. Together, the three of them unpack the ideas, technologies and trends shaping the industry today - and try to make sense of them without the baffling jargon that so often gets in the way.
Insurance has a reputation for being somewhat archaic and slow to change. Breaking the ICE sets out to challenge that assumption. Each episode looks at how technology - from data analytics to customer relationship management - is streamlining operations, improving customer experience and opening up new avenues for growth. Rather than abstract theory, the hosts share first-hand experience from the front line of the industry, offering practical, actionable insights and the occasional off-topic side-quest.
Expect conversations that go beyond the obvious headlines. Alongside deep dives into specific technologies, regulatory challenges and emerging innovations, the podcast isn't afraid to draw on what's happening in the wider world - from the weather to major sporting events - and find the parallels with how businesses innovate, prepare and compete.
Get ready to start Breaking the ICE - a grounded, conversational approach that treats big industry questions with a light touch, making complex ideas accessible without oversimplifying them.
Breaking the ICE
Latest Episodes
Episode 12 - The Ladder of Partnership: Customer Success and Responsible AI at ICE-Tech
In episode twelve, hosts Elliott Draga and Lloyd Overton are joined by Joe Wood, a new member of the ICE-Tech team, recently arrived in an account management role focused on supporting existing clients. Joe shares his route into insurtech and h...
Episode 11 - Conferences, Climate Claims and the Alice AI Suite
Episode eleven is a business update from Elliott Draga and Lloyd Overton, running through what's coming up this autumn - the Insurance Innovators conference in London on 3-4 November, and the upcoming
Episode 10 - The Future of Pet Claims and Underwriting
Episode ten picks up where the previous episode left off, with Elliott Draga and Lloyd Overton joined again by Mark Colonnese for part two of their pet insurance conversation, recorded around the time of the NAFIA pet round table event.T...
Episode 9 - The Vet in the Middle: What Makes Pet Insurance Unlike Any Other Line?
In episode nine, hosts Elliott Draga, Lloyd Overton and Mark Colonnese turn the spotlight on Mark, the show's resident pet insurance expert, for the podcast's first deep dive into the pet market. Mark explains what makes pet insurance so distin...
Episode 8 - Lost in Translation? Medical Assistance, Language, and AI with Lexxika
In episode eight, host Elliott Draga is joined by podcast veterans Tom Bool and James Austin of Lexxika, a language services provider specialising in the travel insurance and medical assistance industry. The conversation digs into a corner of t...