Unprofessionalism
Professional performance is exhausting. Maintaining the mask. Editing ourselves. Pretending we know when we don't.
This podcast is about people who dropped the performance. And what happened next.
Each episode features someone who broke professional conventions and found something better on the other side: the executive who disclosed grief in a corporate setting and found it opened new ways of relating; the coach who realised her authority came from integrity, not compliance; the designer who ignored the 'approved tools' and saved thousands of hours.
Conversations circle around three questions:
- What does it cost us to perform professionalism instead of showing up as ourselves?
- How do we create spaces where people can bring their full attention and humanity to work?
- When is the “unprofessional” move actually the most responsible one?
If you feel the tension between who you are and who you're expected to be at work, this podcast shows you what happens when people stop managing that tension and just stop performing.
Hosted by Dr Myriam Hadnes—behavioural economist and founder of workshops.work. New episode every week.
Unprofessionalism
312 - From Mapping to Meaning: Co-Creation Through Jobs to Be Done with Jim Kalbach
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Facilitation isn’t just about guiding a process—it’s about creating meaning. And in this episode, Jim Kalbach, author of The Jobs To Be Done: Align Your Markets, Organization, and Strategy Around Customer Needs, shares how facilitation and Jobs to Be Done (JTBD) go hand in hand.
We dive into the art of moving from insight to action, exploring how facilitators and leaders can use JTBD to break through assumptions, foster collaboration, and design experiences that truly serve the people they’re meant for.
Jim shares his own journey—from journey mapping to facilitation—revealing how shifting the focus from solutions to human needs changes everything.
Find out about:
- Why facilitation isn’t just about neutrality—it’s about shaping meaningful outcomes
- The power of customer journey maps as tools for conversation and sense-making
- How Jobs to Be Done helps teams focus on real human needs, not just solutions
- Why co-creation leads to better collaboration, alignment, and decision-making
- How to avoid “workshop amnesia” and keep momentum alive after a session
- Practical ways to embed customer-centric thinking into everyday work
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