I am not going to explain to you in any detail what TrustGrid does and that is because in the show Joe Gleinsner, ...

Now for a feel good show.Lee Silber has put together a book,

AI - is it real or a mirage?What is certain is that today AI is on the lips on just about everyone in credit union land.What also is real is a recent MIT

In a year about 500 members of First City Credit Union in Pasadena die.  It’s a credit union with 57,000 members.And what happened after the member’s death?On the show is

This is a CU 2.0 Podcast first.Never before, in almost 500 episodes, have we done this.On the show is Crystal Zarse, a member of Interra Credit Union, a $1.7 billion Indiana based institution...

Call this a week of different kinds of shows.Today we are doing something we have never done before.  The guest - the only guest - is

When will you retire?What years of your life should be the ones where you work the longest, hardest hours?On the show today is Derek ...

You probably have forgotten about the role of credit unions in the country’s marijuana business - estimated to be north of $40 billion.  I know I had. It’s been years since we did a show on this topic.But on the...

What exactly does a credit union’s chief strategy officer do?  On the show today is Bill Snider, the Chief Strategy & Innovation Officer at...

Could shared services be the cure that puts a halt to the epidemic of mergers among credit unions?Could shared services help credit unions increase their efficiencies and dramatically lower their costs so that they c...

What’s in your credit union’s name?Shakespeare told us a rose by any other name would smell as sweet.But credit union leaders are busy renaming their institutions, often for solid, fundamenta...

About 55% of outstanding US home mortgages have interest rates below 4% and a byproduct is that those homeowners are deeply reluctant to move because it would usually mean taking out a new mortgage at 6% or more.Ente...

Suddenly youth banking is back in the conversation and that’s because this time there is real optimism that it’s a product that’s emerging at the right time.  Case in point of the optimism is a recent Finovate article headlined “

Talking about credit/debit card disputes and chargebacks.Probably you don’t want to.  For good reason.  One estimate is that there were $62.5 billion in chargebacks in 2023.And at m...

Risk.For years I have said that to a credit union senior executive the foulest four letter word is risk.It’s a risk averse industry and that’s a paradox because a credit union makes money by ...

Want to know the secret about how to better target a new member acquisition campaign?Of course you do.  Just about every credit union in the country is scrambling to gain new members - b...

Are you ready to grapple with the new NCUA requirement that every credit union have an up to date succession plan that covers both senior executives and board members?The good news: you’re not required to have a writ...

Some 4.18 million Americans will turn 65 in 2025 and many of them will have to make difficult and crucial decisions about their Medicare coverage.Credit unions can play a crucial role in this process and in this epis...

25% cashback on an Amazon purchase.  35% back at Kroger.  Now do I have your attention?And this is cashback on a debit card.  You thought debit card cashback vanished a decade ...

Buckle up, there may be turbulence on this ride.On the show today is Elizabeth Eurgubian , now a lobbyist in Washington DC but who just a f...

Today’s topic: How to Pass the NCUA Tech Audit (Without Losing Your Mind)The guest is Mike Robins, COO  at Dynamic Edge, a company that’s helped many credit unions - particularly ones with assets between $25 mil...

On today’s show is Paul Dionne, chief strategy officer at Quantum Governance, L3C.  <...

Is this the twilight of the golden age of credit unions? On the show to discuss exactly that question is Jim Blaine, the now retired longtime CEO of SECU, the second biggest credit union in the country.  Blaine may be retired but he sti...

No one has a richer background in credit union journalism than Frank Diekmann.  Over the past 35 years he has been co-founder and editor at Credi...

This show started out as an exploration of Jack Henry’s 7th annual Strategy Benchmark Survey where CEOs of credit unions and banks reveal wh...