The Heavy Duty Parts Report

Total Support for the Aftermarket from ZF Wabco

November 16, 2020 Jamie Irvine Season 3 Episode 73
The Heavy Duty Parts Report
Total Support for the Aftermarket from ZF Wabco
Show Notes Chapter Markers

Episode 73: Abe Aon is the General Manager and Business Leader for After Sales, Service & Support and Collin Shaw is the North American Marketing & Business Development Leader for ZF Wabco. In this episode, we discuss the changes Wabco has underwent since they were last on the show in episode 53, as well as what has remained the same since the change. Also, we talk about what they have down to cut down downtime and open better communication with their customers.

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Show Notes 

Visit HeavyDutyPartsReport.com for complete show notes of this episode and to subscribe to all the content Jamie Irvine publishes.  

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What has changed with Wabco?
How have these changes impacted the way you service fleets?
What were the first steps to ensure downtime was cut down, and uptime was improved?
When it comes to the aftermarket, how has this adjustment impacted the way sales and marketing work with the people using the products you manufacture?