Extraordinary Customer Experiences: A Series - The Rare vs Everyday ECEs Artwork

The Expertise of Emotionally Intelligent Luxury

Luxury Institute is the world's most trusted research, training, consulting, and elite business solutions partner for luxury goods and services brands.

In the last 20 years, Luxury Institute has served over 1,100 luxury and premium goods and services brands.

In this podcast, Milton Pedraza, Luxury Institute CEO, shares insights into the latest luxury trends, insights, and interviews top-tier luxury experts and executes across healthcare, retail, technology, wealth management, yachting, and more.

All Episodes

The Expertise of Emotionally Intelligent Luxury

Extraordinary Customer Experiences: A Series - The Rare vs Everyday ECEs

July 20, 2023 • The Luxury Institute • Season 4 • Episode 9

Luxury Institute's latest podcast series explores Extraordinary Customer Experiences (ECEs) and the emotional intelligence elements required by top professionals to deliver them consistently and successfully. In Chapter 2, Luxury Institute defines the rare vs the everyday Extraordinary Customer Experiences and share ECE stories of three leading luxury brands: Cartier, Brunello Cucinelli and Aman.