The Expertise of Emotionally Intelligent Luxury
Luxury Institute is the world's most trusted research, training, consulting, and elite business solutions partner for luxury goods and services brands.
In the last 20 years, Luxury Institute has served over 1,100 luxury and premium goods and services brands.
In this podcast, Milton Pedraza, Luxury Institute CEO, shares insights into the latest luxury trends, insights, and interviews top-tier luxury experts and executes across healthcare, retail, technology, wealth management, yachting, and more.
Podcasting since 2019 • 55 episodes
The Expertise of Emotionally Intelligent Luxury
Latest Episodes
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute...
•
Season 5
•
Episode 1
•
17:00
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, ...
•
Season 4
•
Episode 15
•
26:44
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time yo...
•
Season 4
•
Episode 14
•
27:09
Extraordinary Customer Experiences: A Series - Does AI Have a Place in Extraordinary Customer Experiences?
In Chapter 6 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and equipping luxury professionals to create Extraordinary Customer Experiences. What is the role of AI...
•
Season 4
•
Episode 13
•
39:30
Extraordinary Customer Experiences: A Series - Trust and Loyalty
In Chapter 5 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss trust and loyalty. How do we build trust and loyalty? Can you have loyalty without trust? What is trust without loyalty? And how do ...
•
Season 4
•
Episode 12
•
37:07