The Expertise of Emotionally Intelligent Luxury
Luxury Institute is the world's most trusted research, training, consulting, and elite business solutions partner for luxury goods and services brands.
In the last 20 years, Luxury Institute has served over 1,100 luxury and premium goods and services brands.
In this podcast, Milton Pedraza, Luxury Institute CEO, shares insights into the latest luxury trends, insights, and interviews top-tier luxury experts and executes across healthcare, retail, technology, wealth management, yachting, and more.
The Expertise of Emotionally Intelligent Luxury
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
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The Luxury Institute
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Season 4
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Episode 14
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary customer experience occurring at these “luxury” department stores? And yet, Bergdorf Goodman and Harrods continue to thrive. There are a multitude of reasons why.
To share your ECE story - one you've received, witnessed, or delivered - or learn more, visit LuxuryInstitute.com
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