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The Expertise of Emotionally Intelligent Luxury

Luxury Institute is the world's most trusted research, training, consulting, and elite business solutions partner for luxury goods and services brands.

In the last 20 years, Luxury Institute has served over 1,100 luxury and premium goods and services brands.

In this podcast, Milton Pedraza, Luxury Institute CEO, shares insights into the latest luxury trends, insights, and interviews top-tier luxury experts and executes across healthcare, retail, technology, wealth management, yachting, and more.

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The Expertise of Emotionally Intelligent Luxury

New Rules for Data-Driven High-Performance Client Retention

June 15, 2021 • The Luxury Institute • Season 3 • Episode 8

The economics say that a 5% increase in retention can increase profits by 25-95%. Premium and luxury categories, by nature, are long-term client relationship-building ventures. In this podcast, Milton Pedraza, Luxury Institute CEO, shares seven new rules to super-charge a premium and luxury retention program with new high-performance marketing and innovation rules that drive maximum results.

You can also access our white paper on LuxuryInstitute.com