Even though Edgar Guillory has worked for the Inn at Serenbe for less than two years, it’s almost impossible to imagine a time before him. As Director of Guest Experience, Edgar kickstarted The Inn’s concierge program, bringing an already high standard of service to an entirely new level of hospitality. In fact, he is so overwhelmingly popular with our guests that he’s mentioned by name in pages of online reviews - including the reviews generated by AI.
For this interview, HR Director Stephanie Coyne is back to chat with Edgar about learning the hospitality ropes (occasionally the hard way) in his native Mexico, why he almost ignored Serenbe’s first attempt to reach him, and his personal philosophy for exceptional customer service.
Shownotes
Key Words: Hospitality, Customer Service, Concierge, Inn at Serenbe, Serenbe, Boutique Hotel