The Shopify Solutions Podcast
Want to get the most out of your Shopify business? Listen to the Shopify Solutions Podcast to get concrete examples and recommendations on how to build and grow your eCommerce business. Hosted by Scott Austin, owner of JadePuma, a Shopify-focused agency in San Diego, California. Scott has decades of e-commerce experience with the biggest companies and the smallest stores and everything in between.
The Shopify Solutions Podcast
Episode 175 - Talking ADA Compliance with an Attorney
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Scott Austin
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Season 2025
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Episode 175
12/24/25
Episode Summary
Guest & Topic
- Host Scott Austin brings on attorney Brenda Pagliaro to explain ADA (Americans with Disabilities Act) compliance as it applies to e-commerce websites, especially Shopify stores.
Key Points
- ADA compliance requirements are complex and evolving, and many store owners are confused about what they must do to make their sites accessible.
- Pagliaro outlines background on the ADA, how accessibility regulations are interpreted for websites, and why online stores often get targeted with demand letters and lawsuits.
- There is no guaranteed way to prevent getting sued; the focus should be on mitigating risk by implementing accessibility practices, documentation, processes, and using tools (like accessibility apps), though none are a silver bullet.
- Many cases settle before court, but even settlements and legal defense can be costly for small stores.
Practical Takeaways
- Ecommerce site owners should take ADA compliance seriously, proactively prepare for potential claims, and combine accessibility tools with internal policies and ongoing review to reduce legal risk.
Show Links
- Brenda Pagliaro - brendapagliarollc@gmail.com or brenda@mediationworksfl.com
- Brand-It! Calendar - https://apps.shopify.com/brand-it-calendar
Transcript & Video