The Art of LiveOps

Keys to Killer Community Management w/ Rich Vogel: The Art of LiveOps S2E6

September 15, 2020 James Gwertzman and Crystin Cox Season 2 Episode 6
The Art of LiveOps
Keys to Killer Community Management w/ Rich Vogel: The Art of LiveOps S2E6
Show Notes

Today we’re talking with Rich Vogel, who coined the term “live operations” to let his team know they weren’t just doing “maintenance” any more, and who, in addition to writing the first Community Manager job description, discovered the secret to great community management: hire theatre majors!

Support the show (http://microsoftgamestack.com)