AI and the Future of Work

Sinclair Support Manager & President of the Seattle HDI Chapter Tony North Discusses Excellence in Customer Support, Hiring on Cultural Fit, and the Key Metrics in ITSM

August 11, 2019 Tony North
AI and the Future of Work
Sinclair Support Manager & President of the Seattle HDI Chapter Tony North Discusses Excellence in Customer Support, Hiring on Cultural Fit, and the Key Metrics in ITSM
Chapters
AI and the Future of Work
Sinclair Support Manager & President of the Seattle HDI Chapter Tony North Discusses Excellence in Customer Support, Hiring on Cultural Fit, and the Key Metrics in ITSM
Aug 11, 2019
Tony North

IT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support experiences, how to hire the very best people for your team, the top ITSM tools shaping the customer experience today and how to best measure and scale these tools. For those interested in the future of support and ITSM, Tony shares his thoughts around decentralization, reporting, & robotics, describing how these trends are disrupting the industry.

Challenges for CIO's, IT Leaders, and Support Managers Addressed in this Podcast:
1) How should a support manager screen for cultural fit in hiring?
2) What can you do to keep support agents engaged?
3) How do you give the support team more visibility within the organization?
4) What are the best metrics for measuring the value of technology for internal customers?

To learn more about Astound, visit: https://astound.ai/

Show Notes

IT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support experiences, how to hire the very best people for your team, the top ITSM tools shaping the customer experience today and how to best measure and scale these tools. For those interested in the future of support and ITSM, Tony shares his thoughts around decentralization, reporting, & robotics, describing how these trends are disrupting the industry.

Challenges for CIO's, IT Leaders, and Support Managers Addressed in this Podcast:
1) How should a support manager screen for cultural fit in hiring?
2) What can you do to keep support agents engaged?
3) How do you give the support team more visibility within the organization?
4) What are the best metrics for measuring the value of technology for internal customers?

To learn more about Astound, visit: https://astound.ai/