On this episode, we explore the question many people still ask, “What is Customer Success?”
Typically the question is really asked around how CS Leaders are defining Customer Success and what it means for their company.
While we can all agree there should be a maniacal focus on customers, do we really have their desired outcomes in mind?
For 20 Years, Gary Sloper has led high-performing Tech Sales Engineering and Customer Solutions teams Globally. Growing up as a programmer and eventually a Sales Engineer, he explores the scrappy environments people in these roles face and the fun they have. After years of being nudged by his colleagues in the Ecosystem to come speak to the masses about the inner workings of supporting customers in fast-moving Tech, it's now here for all to listen and interact. Please join future topics!
Connect, chat and interact with Gary on Linkedin: https://www.linkedin.com/in/gsloper/