In this episode, we throw out the metrics(well, sort of) and bring the discussion to focus on the human element we find ourselves in during the coronavirus.
How do you support customers who are all remote at the moment?
What pre-actions should you focus on as a CSM in the industry prior to speaking with a client?
Let's focus on customers and their situation as people and then their business as I promise you, nobody is immune right now.
About the Host, Gary Sloper
For 20 Years, Gary Sloper has led high-performing Tech Sales Engineering and Customer Success teams Globally. Growing up as a programmer and eventually a Sales Engineer, he explores the scrappy environments people in these roles face and the fun they have. After years of being nudged by his colleagues to come speak to the masses about the inner workings of supporting customers in fast-moving Tech, it's now here for all to listen and interact with. Please join future topics!
Connect, chat and interact with Gary on
Linkedin: https://www.linkedin.com/company/solutions-for-customers-podcast
or www.SolutionsForCustomers.com