The Career Opportunity this week is with Intensify who is searching for a Rockstar Customer Success Manager. Check them out @ https://intentsify.io/careers/ learn more!
Shown Notes: This week we had the privilege of hosting Matt Toy, Director of Account Management with Fastly. Fastly's edge cloud platform provides a content delivery network, Internet security services, load balancing, and video & streaming services for brands all over the world
We dive into the various descriptions or assertions many have on what Customer Success is or should be vs. the reality. One key area that is discussed is not how to support B2B or B2C, it’s P2P, aka People to People which is often overlooked these days.
Matt shares a few instances on his journey into customer success and why it's critically important when scaling a business, protecting protentional customer churn, and much more. We clearly run out of time to dig deeper into the analytics and myopic views which can spawn hours of conversation. So, that just means we need to host Matt again on the show!
Check out Fastly.com to learn more about their Edge platform
Connect with our guest Matt Toy @ https://www.linkedin.com/in/mtoy5/
About the Host, Gary Sloper
For 20 Years, Gary Sloper has led high-performing Tech Sales Engineering and Customer Success teams Globally. Growing up as a programmer and eventually a Sales Engineer, he explores the scrappy environments people in these roles face and the fun they have. After years of being nudged by his colleagues to come to speak to the masses about the inner workings of supporting customers in fast-moving Tech, it's now here for all to listen and interact with. Please join future topics!
Connect, chat and interact with Gary on
Linkedin: https://www.linkedin.com/company/solutions-for-customers-podcast
or www.SolutionsForCustomers.com