SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
SimpleBiz360™ Podcast
Do you identify and manage customer touch points? OMOQ #147
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Transactions have routine components that are common with most every sale. Many of these components involve interaction with the customer. These are commonly called touch points. Do you know how many touch points are in your routine selling process? Do you manage your team for successful outcome with each touch point? If your answer to both questions is no, maybe it’s time to explore improving your customer experience deliverables as a series isolated events, rather than an overall purchasing event?
