SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
SimpleBiz360™ Podcast
How often is your correspondence brief, clear and succinct? OMOQ #159
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Jeffrey Mason
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Episode 159
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The majority of our business correspondence is quickly embracing minimalistic content over comprehensiveness. In other words, we are leaning into communications that look like texts instead of letters. If this is you, are you confusing customers more than assisting them? Is your communication becoming too abbreviated and cryptic? Are you creating a cache of customer defections? If so, maybe it’s time to be brief, clear and succinct!
