Would your customers describe your business as being polite? OMOQ #170

This concept may get a chuckle or two. However, this operating tenant is often times skimmed over in the board rooms and training rooms. The customer experience is set on the right axis if the vendor displays genuine politeness. This is especially important in the first 30 seconds of a business relationship. Starting the transaction, and continuing the transaction with the common thread of politeness will enhance positive reviews for each customer experience. It’s simple, yet grossly overlooked. Maybe it’s time to find out what your customers think of you? Don’t be shy… ask the question and be prepared to be a little shocked.